Community Manager

Wilcox Communities seeks to hire a full-time Community Manager to join our Central Ohio team. This role is responsible for managing the day-to-day operations, performance, and customer experience at one of two of our mid-rise Communities. Please note, this position requires recent previous experience as a Property Manager at a conventional housing community. This position does not offer relocation.

Wilcox Communities is a family-owned, award-winning company. Although the Company has grown tremendously over the years, we still pride ourselves on keeping our original focus of developing quality neighborhoods with a unique focus on customer service, all while maintaining a family-owned team atmosphere.

At Wilcox, we develop and manage for-rent, maintenance-free communities. Our communities focus on offering amenities that enhance the lives of our residents and services that allow for care-free living. Each of our communities includes onsite management and maintenance, full-service amenity spaces with coffee bars and active spaces tailored to the wants of our residents, such as dog parks, walking paths and bocce ball courts.

To be the premier provider of rental-home communities with residents-for-life by combining the value and quality of our homes and amenities with world-class customer service, one neighborhood at a time.

To achieve a level of customer satisfaction in our communities that enables our residents to live happier and more fulfilling lives.

As a Community Manager with Wilcox Communities your role will be a blend of:

• Leadership:
  You lead by example and partner with your Maintenance Supervisor to train, develop, manage, and ensure your teams have the resources they need to thrive. You're committed to success and are results driven No matter if you're pushing towards leasing performance goals, recommending major capital projects, setting a marketing strategy or simply tracking your office supply budget, you are in the details of your community.
• Performance Management:
  You’re committed to success, and you are results driven. You know just what it takes to ensure your Community achieves the income expectations in your operating budget. No matter if you’re pushing towards leasing performance goals, recommending major capital projects, setting a marketing strategy, or simply tracking your office supply budget, you are in the details at your Community. You are fluent in market dynamics, variance reports, the Company’s policies and procedures, and enjoy setting the strategy for your Community.
• Customer
  
  Experience:
  
  You do the little things, as well as the big things, that show people you care. Creating memorable experiences that our customers will tell others about excites you. You understand that loyalty is earned by doing the unexpected and you’re willing to ensure you and your team deliver on our goal of delivering outstanding customer experience no matter what the circumstance.

• Community management or operations management is nothing new to you. You have been in the conventional housing industry for a minimum of 2 years and have been managing people for one or more of them. You are well versed in the legalities of property management and understand property accounting, the dynamics of rental markets, and effective team leadership.
• Your Cultural Traits:
  We’re a dispersed organization by the nature of our business but our Associates are strongly united by our Mission, Residents-for-Life. Although we’re diverse our Associates possess similar qualities that make us successful. We’re looking for Associates that believe in doing the right thing, work well together, live to delight our customers, enjoy having fun at work, and are results driven.
  
  As a…