Account Lead

The Account Lead is a hybrid sales role responsible for both inside and outside sales activities, with a focus on customer execution and revenue growth. This position combines Senior Inside Sales-level responsibilities with outside sales ownership of a defined portfolio of smaller customer accounts
. The Account Lead serves as the primary point of contact for assigned accounts, managing order fulfillment and customer service while also calling on accounts to increase share of wallet and expand relationships year over year. This role is critical to driving customer satisfaction, account growth, and cross-functional alignment.

• Serve as the primary inside sales contact for assigned customer accounts, operating at a Senior Inside Sales Representative level or above.
• Manage end-to-end order execution, including order entry and validation, pricing accuracy, acknowledgements, and order tracking.
• Proactively communicate order status, expected delivery dates (EDDs), risks, and recovery actions.
• Partner closely with Supply Chain, Operations, Customer Service, and Finance to resolve issues and meet customer commitments.
• Support and coordinate with Outside Sales leadership as needed on pricing, quoting, and account strategy.
• Analyze order trends, service issues, and customer activity to identify improvement and growth opportunities.

• Own and manage a portfolio of smaller customer accounts, serving as the outside sales representative.
• Execute regular customer calls with a disciplined cadence to strengthen relationships and grow the book of business year after year.
• Identify new sales opportunities, reactivate dormant customers, and expand product penetration within assigned accounts.
• Develop account-level plans focused on revenue growth, retention, and customer satisfaction.
• Capture and communicate market intelligence, including demand changes, competitive activity, and upcoming projects.
• Collaborate with internal teams to support forecasting, pipeline visibility, and demand planning.

• Bachelor's degree required, business or related field preferred.
• 4+ years of experience in B2B sales, inside sales, customer service, or account management within an industrial, manufacturing, or distribution environment.
• Demonstrated ability to manage customer relationships across both inside and outside sales activities.
• Strong understanding of order management, pricing, and fulfillment processes.
• Proven success, growing customer accounts and managing a defined book of business.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency in CRM and ERP systems (e.g., Salesforce, SAP, Oracle, JDE)
• Strong analytical and reporting skills, including Excel;
  Power BI or Tableau a plus.