Field Service Manager Columbus, OH; Heath

Job Information

Location:

Heath, OH - Worthington, OH 43085

About Bear Com:
Largest Distributor of Wireless Voice, Data, and Video Solutions in North America. 40+ Years Industry-Leading Experience. Partnerships with Motorola, JVC Kenwood, Avigilon, +More. 75+ Branches Across North America.

As a Field Service Manager, you will oversee day‑to‑day operations in the Field Service Department in your assigned area, managing a team of technicians and installers. This position requires extensive interaction with multiple customer organizations, product vendors, manufacturers, and senior management.

• Manage projects and service assignments as needed.
• Act as direct liaison between Bear Com technicians and Motorola or end customer.
• Work with customers to prepare quotes, bids, and schedules for completing installation and repair tasks.
• Assist with organizing and scheduling upcoming field work.
• Provide technical support in field operations.
• Check functioning of newly installed equipment to evaluate system performance under actual operating conditions.
• Install, maintain and provide technical support and service of wireless communications equipment such as UHF/VHF and 800/900MHz analog and digital systems.
• Operate mobile, portable radio equipment, dispatch consoles, and microwave systems, using both conventional and trunked radio technologies.
• Diagnose, troubleshoot, repair, and resolve wireless communication equipment problems with customers in a positive and efficient manner.
• Provide hands‑on and oversight of communications equipment and peripheral hardware installation such as base stations, repeaters, mobile devices, portable devices, wireless broadband devices, and CCTV equipment; analyze and comprehend diagnostic test results to repair and program radios and wireless equipment.
• Deliver and execute customer Functional Acceptance Test Plans (FATP); perform and document results of site surveys and assessments per defined customer requirements in pre‑sales delivery and post‑installation.
• Make minor modifications to electronic circuitry per customer requests and/or deploy factory software/firmware updates.
• Handle training and coaching of field service technicians and installers.
• Some travel and on‑call may be required.
• Help with other projects as assigned.

• 5+ years of leadership experience in technical management in the wireless industry, or similar experience.
• Experience in developing, qualifying, and directing new business opportunities through customer interface and requirements gathering process.
• Knowledge of, and experience with, a network of vendor resources.
• Experience managing complex project implementations.
• Understanding of business practices and P&L responsibility.
• Excellent customer relationship skills.
• Extensive knowledge of 2‑way radio theory, RF propagation characteristics at various frequency bands, and communications systems.
• Technical leadership experience associated with wireless solutions.
• Technical leadership experience associated with multiple 2‑way radio technologies.
• Appropriate degree from an accredited college or equivalent experience; combination of education with professional experience and specialized training is also acceptable.
• Proficiency with MS Office Suite, such as Microsoft Word, Excel, and Outlook.
• Security clearance is a plus.
• Valid driver’s license and proof of insurance.
• Background checks are part of the hiring process, which may include a Motor Vehicle check.

• Highly Competitive Compensation
• Medical, Dental, and Vision Insurance
• Company‑Paid Life, Short/Long‑Term Disability Insurance
• Paid Holidays
• Generous Paid Time Off
• Matching 401k Plan
• Use of Company Vehicle
• Employee Referral Bonus
• Tuition Reimbursement

Bear Com is proud to be an equal opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.