Front of House Manager

Are you an experienced Front of House Manager looking for your next opportunity in hospitality?

As Front of House Manager you will lead the Reception, Nights and Guest Relations teams, ensuring a warm, seamless and consistent guest experience from arrival to departure.

You will be responsible for setting clear standards across the department, while supporting and developing your team to deliver efficient, high-quality service.

Working closely with the leadership team, you will oversee day-to-day operations and ensure strong commercial performance, including managing payroll, controlling costs and identifying opportunities to improve both service and revenue.

This is a hands-on role where calm leadership, presence on the floor and strong attention to detail are essential.

What You’ll Bring

• Strong commercial awareness with the ability to manage payroll, departmental costs and revenue opportunities effectively
• Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, stakeholders and guests
• Experience using hotel PMS systems, ideally Opera Cloud
• Proven experience handling guest complaints and service recovery in a professional, solution-focused manner

Benefits

The Pay & Benefits:

• £35,000-£37,500 per year, depending on experience
• A share of the Hotel Service Charge to help boost your earnings and reward you for the service you deliver
• Free meals on duty in our colleague dining facilities
• Stay in shape with complimentary use of the Leisure Club facilities saving you money on costly gym memberships
• We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
• As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones
• Discover exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.
• 33 days holiday each year
• Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
• We are committed to your growth and offer excellent career progression opportunities, including access to our Apprenticeship programmes and study support.
• Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
• Experience the flexibility and convenience of Stream, our financial wellbeing platform, granting you instant access to your pay when you need it.
• We value your hard work and recognise your achievements through our monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event.
• Join a supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties.
• Gain peace of mind with our Company Life Assurance scheme, ensuring financial security for your loved ones.