Operations Manager

Overview

Kantishna Roadhouse (KRH) is a full-service, backcountry lodge located 90 miles inside Denali National Park. Due to the Denali Park Road closure, the lodge is accessible only by small aircraft, and employees should expect a truly remote, wilderness-based work environment. Because of this remoteness, staff are expected to live on-site for the entire season (approximately June 1 to September 15) with no ability to leave the park on days off.

Employees may enjoy hiking and exploring the surrounding backcountry during their free time, but travel outside the park is not available. KRH operates with a small, close-knit team and hosts a limited number of guests, so every staff member plays a vital, hands‑on role in daily lodge operations. Room and board are provided at no cost to employees.

Under the direction of the General Manager, the KRH Operations Manager is responsible for managing the operations of Kantishna Roadhouse (KRH); overseeing and complying with the operational budget; workforce management to include seasonal hiring, work schedules, and payroll; facilities maintenance and seasonal projects; scheduling; and all other seasonal departments and aspects of operational performance.

• Confer with General Manager on a regular basis to ensure operations are in alignment with strategic objectives for the company
• Participate in business development efforts focused on identifying and pursuing new clients and opportunities, and improving operational procedures and customer service
• Assist in the development of annual and long‑term operational plans and budgets
• Work closely with Sales & Reservations to ensure accuracy of reservations and billing
• Responsible for oversight of facilities maintenance; ensure safety and comfort in facilities are a priority and heating, plumbing, electrical, and mechanical systems are in good operational condition
• Responsible for planning and implementation of preventative maintenance programs for facilities and equipment
• Oversee and approve ordering of necessary operational supplies and equipment for grounds, maintenance, housekeeping, kitchen, etc.
• Supervise all seasonal employees by providing guidance to department leads; initiate employee actions such as recruitment, selection, transfer, promotion, discipline, and termination for approval by the General Manager; prepare work schedules and training programs for seasonal employees; evaluate employees' work performance
• Interpret and disseminate policies to seasonal employees
• Identify and resolve operational problems
• Resolve work conflicts pursuant to Doyon policies; submit unsettled disputes to the General Manager and/or Doyon HR where appropriate
• Maintain pertinent records to include payroll, work injury reports, accident/incident reports, customer complaints, ADEC inspection reports, water samples, etc.
• Maintain positive relationships with customers, businesses, the National Park Service, and community organizations to promote goodwill and generate new business
• Maintain employer records, including personnel records, maintenance reports, work injury reports, customer complaints, and the like
• Identify and resolve operational problems. Resolve work disputes pursuant to employer policies
• Submit unsettled disputes to legal counsel where appropriate
• Perform tasks independently and comprehend drawings, maintenance and operations manuals, diagrams, and blueprints
• Oversee and monitor construction projects and capital improvements
• Other duties as assigned

• Commitment to Excellence – Identifies what needs to be done and takes action to achieve a standard of excellence beyond job expectations.
• Corporate Values – Understand, embraces, and integrates Doyon corporate values into everyday duties and responsibilities.
• Customer Service – Identifies and responds to current and future client needs by providing excellent service to internal and external clients.
• Safety and Security – Promotes a safe work environment for co‑workers and customers.
• Teamwork – Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside or outside the…