Station Agent; Ramp & Customer Service

Team

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.

Alaska Airlines

The Station Agent role works in a fast-paced environment performing both Customer Service and Ramp Service Agent functions, keeping flights running safely and smoothly. This role is responsible for assisting guests with travel needs at Alaska Airlines (AS). This is a union represented position.

• Assist guests with travel needs (e.g., answering inquiries, ticketing, checking‑in passengers, and boarding flights) in a fast‑paced environment.
• Responsible for servicing aircraft while on the ground, involving the loading, unloading, packing, and securing of cargo and equipment in aircraft.
• Load and offload luggage and cargo with the use of conveyor belts or forklifts.
• Transport luggage and cargo to various airport locations.
• Maintain ramp and warehouse areas.
• Marshal and push back aircraft.
• Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.
• Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).
• Process and secure passenger luggage.

• A minimum of 2 years of customer service or community service experience.
• Must have a valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia.
• Must be able to bend, stoop, squat, reach, and grasp.
• Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).
• Typing speed of at least 25 words per minute (WPM).
• Flexibility to work varied shifts, weekends, holidays.
• Ability to communicate in English.
• Ability to obtain airport security clearance.
• Ability to lift 75 lbs.
• Ability to learn and operate a computerized reservation system.
• Ability to anticipate needs in a fast‑paced environment.
• Ability to adapt to performing work according to set procedures.
• Must have a good attendance and punctuality record.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the United States (US).

• Knowledge of operations with industrial equipment and previous experience.

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

USD $30.45/Hr.

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand‑by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air.
• Comprehensive well‑being programs including medical, dental and vision benefits.
• Generous 401k match program.
• Annual bonus plans.
• Generous holiday and paid time off.

Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.

Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post‑offer and/or pre‑employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety‑sensitive position.

Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian…