Ferry Terminal Agent ; PCN

Ferry Terminal Agent 1

The Department of Transportation and Public Facilities (DOT&PF), Alaska Marine Highway System, is looking for a Ferry Terminal Agent 1 to help us Keep Alaska Moving!

In this role, you will work with a fun, team-oriented office and provide support to staff, Alaskan customers and tourists visiting. Including tying and untying vessels, operating the hydraulic ramp, using a computerized reservation system, printing tickets for passengers, and staging vehicles for loading. This position will give you the tools and knowledge you will need to advance with AMHS and help you to achieve your long-term career goals.

The State of Alaska Department of Transportation and Public Facilities' mission is to Keep Alaska Moving. We are working toward a modern, adaptable, flexible transportation system that will be resilient as we tackle our challenges. We believe collaboration, communication, and coordination increase our ability to succeed. Creating teams that are focused on results, working together, and leveraging resources across our department, with community and private sector partnerships, increases our ability to accomplish our mission and serve Alaskans.

The DOT&PF core values are integrity, excellence, and respect. We support an environment focused on teamwork and collaboration to achieve results. We succeed in achieving our transportation mission through building credibility with our customers, stakeholders, and the public.

The working environment you can expect:
This position located in Wrangell, Alaska. This is a shoreside office position at 301 McCormick Street, Wrangell, AK 99929. Wrangell is a southeast Alaskan town with an economy focused on the fishing industry and tourism. In joining our team, you will meet Alaskans from all over the state, work in a team environment, and assist tourists from all over the world.

To be successful in this position, the selected applicant will possess the following core competencies:

• Computer
  
  Skills:
  
  Uses computers, software applications, databases, and automated systems to accomplish work.
• Customer Service:
  Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.
• Clerical:
  Knowledge of filing, typing, entering data, maintaining records, taking shorthand, and using and completing forms.
• Oral and Written Communication:
  Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Special

Note:

• Alaska Driver`s License - Alaska Statutes, Title 28
• Transportation Worker Identification Credential (allowing employee presence within federally defined Restricted Areas to perform security duties and vessel support functions such as line handling)- 33 CFR, Part 105 and US Coast Guard NVIC 03-07

One year of experience performing any combination of duties that included significant contact with customers or the general public in order to provide information and assistance concerning services offered and their relevant policies and procedures, receiving payments and related cash handling, answering and directing phone inquiries, data entry and retrieval, maintaining computerized files and records, and/or ensuring the safety of people and property.

Examples of qualifying experience include, but are not exclusively limited to, sales cashiers, bank tellers, food service wait staff, travel agents, security staff, or crew on commercial passenger vessels.

The work environment requires incumbents of all positions in this job class have the physical ability to lift and carry heavy weights, work in inclement weather, and work on docks and catwalks above cold water.

Terminal business hours and staff schedules are determined and/or adjusted based on varying AHMS vessel sailings and may be subject to change with minimal advanced notice. Incumbents may be required to work fluctuating schedules, split shifts, and/or be available to report any time for work 24 hours a day, 7 days a week (including holidays), in order to respond to port calls as needed.

Some positions in this class may require the incumbent to operate motor vehicles. Such positions require that the applicant possess a regular driver's license and be 18 years of age or older.

At time of interview, applicants are requested to submit (if not already attached to your application):

• Three (3) professional references, including name, job title, and current phone numbers.
• Copy of your Transportation Worker Identification Credential (TWIC) card

ALASKA RESIDENTS ONLY

Please be sure to check our residency definition to determine if you qualify.

TRANSPORTATION WORKER IDENTIFICATION CREDENTIAL (TWIC)

Please be aware - this position requires the applicant (at their expense) to obtain a…