Sales Support Associate III

Coach is a global fashion house founded in New York in 1941, built on the vision of Creative Director Stuart Vevers and the inclusive, courageous spirit of our hometown. We make beautiful things, crafted to last — so you can be yourself.

• Cash Wrap – Greeting customers with a smile and eye contact, offering your name, interacting genuinely, reading cues and determining customer needs, conducting email/name capture where permitted by law, maintaining accuracy when operating the POS, organizing and cleaning the cash wrap, suggesting add‑ons and selling gift cards, complying with Coach policy for cash and POS media, and thanking customers to create a lasting impression.
• Stockroom / Warehouse – Receiving shipments and transfers, notifying store management of new product arrivals, scanning cartons and verifying store information, communicating discrepancies, processing shipments/transfers according to Coach standards and time frames, cleaning and organizing the stockroom daily (including off‑site warehouses when applicable), shifting and organizing product for sell‑through, managing stock levels and product ownership, preparing and conducting regular cycle counts, participating in physical inventory counts, and maintaining Company loss prevention standards.
• Sales Floor – Analyzing the sales floor to assess replenishment needs, replenishing sales floor/assigned zone, executing visual merchandising needs, supporting sales floor activities as directed, communicating product information (price, features, benefits, color, stock availability) to multiple customers, responding to customer requests confidently, partnering with sales team or store management when needed, and upholding housekeeping standards.
• Competencies Required – Drive for Results, Customer Focus, Creativity, Interpersonal Savvy, Learning on the Fly, Perseverance, Dealing with Ambiguity.
• Additional Requirements –
  
  Experience:
  
  1–3 years of previous retail experience (cashier/stock experience, sales, etc.), preferably in a luxury retail service environment;
  
  Education:
  
  High school diploma or equivalent (college degree preferred);
  Technical:
  Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, internet), walkie‑talkie usage, reading price and product release sheets;
  Physical:
  Ability to execute at a fast pace, communicate effectively, maneuver the sales floor, lift up to 25 pounds regularly and up to 50 pounds occasionally;
  
  Schedule:
  
  Ability to meet Coach Scheduling & Availability Expectations, including nights, weekends, holidays and high‑traffic sales days.
• Note – This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

• Courage:
  Does not hold back anything that needs to be said; provides direct, complete, actionable feedback.
• Creativity:
  Generates new and unique ideas; connects unrelated concepts; valued in brainstorming settings.
• Customer Focus:
  Dedicated to meeting internal and external customer expectations; uses customer feedback to improve products and services.
• Dealing with Ambiguity:
  Handles change comfortably; can act without a full picture; manages risk and uncertainty.
• Drive for Results:
  Exceeds goals; consistently one of the top performers; bottom‑line oriented.
• Interpersonal Savvy:
  Relates well to all kinds of people; builds constructive relationships; diffuses high‑tension situations.
• Learning on the Fly:
  Learns quickly; adaptable; experiments to find solutions; enjoys unfamiliar tasks.

• Strategic Agility:
  Anticipates future trends; paints credible pictures; creates breakthrough strategies.
• Developing Direct Reports and Others:
  Provides challenging tasks; holds development discussions; builds development plans.
• Building Effective Teams:
  Fosters morale; shares wins; encourages open dialogue; builds belonging.

Tapestry, Inc., parent company of the Coach brand, is an equal‑opportunity and affirmative‑action employer. All employment decisions are based on qualifications and are made without regard to age,…