Store Lead | Pop-up Store | Wrentham, MA — temporary

Love the outdoors? So do we. Join our team for a unique opportunity where your passion can shine, helping create a fun, welcoming retail experience alongside a team that brings the brand to life every day.

This pop‑up location will be opening soon, with position start dates beginning this summer and wrapping up early 2027.

As a key member of the store leadership team, you will work alongside the Assistant Store Manager and Store Manager, leading a talented group of Product Guides and facilitating the guest experience. You will be involved in every area of the retail store—including experience, product, community, operations, and people—and be inspired to seek out ways to evolve our practices.

• Lead in alignment with the ARC’TERYX vision, purpose and values.
• Support the entire in‑store experience during your shift, with an acute awareness of what’s happening on the sales floor.
• Co‑coach product guides, helping them deliver a world‑class guest experience through authentic sharing of technical product knowledge.
• Champion floor leadership and exceptional guest experience by leading from the floor five days a week.
• Oversee the floor and its five pillars: experience, product, community, operations and people.
• Build community by actively sharing brand information and event specifics with the team and guests.
• Coach and provide feedback to product guides to unlock their potential and support the store in reaching targets.
• Manage inventory throughout the day to maximize sell‑through, including receiving, processing, restocking and destocking, and visual merchandising.
• Communicate all company initiatives, policies and priorities to the team in collaboration with, or as required by, the Store Manager.
• Use all necessary tools to manage store operations, sales targets, labor and budget.
• Network with potential partners to support events and maximize brand engagement in the community.
• Manage opening and closing procedures for the store as designed by the company and leadership team.
• Answer store phones, respond to voicemails and store emails, and on occasion respond on the regional social media channels.
• Rotate through areas of focus to deep‑dive into each of the five pillars of the business.
• Utilize the point‑of‑sale system to accurately and efficiently process guest transactions, including warranties, used‑gear trade‑ins, purchases and returns.

• One or more years of leadership experience, and 1–2 years of retail experience.
• Passionate about unlocking others’ potential; coaching comes naturally.
• Strong customer‑service orientation with a commitment to an exceptional guest experience.
• Ability to offer relevant feedback, coaching and development in the moment.
• Comfortable with health and safety guidelines and their enforcement.
• Proven ability to set a clear vision, align a team around common goals and foster commitment to those objectives.
• Strong time‑management skills, with the capacity to prioritize and adapt to day‑to‑day business needs.
• Highly flexible and adaptable when faced with ambiguity.
• Committed to pursuing the best solutions, even when not the easiest.
• Passion for outdoor activity and living it.
• Strong written and verbal communication skills.
• Ability to lift up to 30 lbs.

• All employees are expected to be available to work “Black Friday” (the day after U.S. Thanksgiving) and from the second week of December through the end of the holiday season, as defined each year.
• Fully accountable for and oversee the execution of all deliverables on the Product Guide Role and Responsibilities document.
• Under the direction of the Store Leads, Store Manager and Assistant Manager, perform additional projects, duties and assignments as required or requested.

• Available for a minimum of one open, one close and one weekend shift each week.
• Availability must reflect the needs of the business, which may change at the discretion of the Store Manager.
• Full‑time: 30–40 hours per week (5 days per week).
• Part‑time: 10–30 hours per week (2–4 days per week).
• Contract dates: summer 2026 — early 2027.

Pay range: $25‑27 per hour (midpoint $26 per…