Store Manager, Retail & Store Manager

Responsibilities

• Achieve financial objectives for the store, including meeting or exceeding sales goals and ensuring that store expense budgets are met.
• Set sales goals for all store associates and monitor their performance against these goals.
• Analyze store performance through the use of business analytics and implement programs to enhance store performance.
• Recruit, hire, train, evaluate, and counsel store employees to ensure peak performance.
• Schedule, organize, and assign employees, as well as follow up on their work results to maximize store performance.
• Maintain and enhance staff performance through continuous training and coaching.
• Identify current and future customer requirements by establishing rapport with potential and actual customers and ensuring excellent CRM practices.
• Regularly conduct performance evaluations and communicate the appropriate employee improvement plans.
• Resolve customer issues or complaints in a timely manner and determine optimal solutions that result in customer satisfaction.
• Ensure that all store employees maintain the store in accordance with company standards.
• Provide exceptional customer service, ensuring that all employees within the store also deliver outstanding service.
• Conduct regular store meetings to keep staff informed of all store and corporate issues.
• Communicate, implement, and manage store marketing and merchandising programs.
• Execute and monitor loss prevention and shrink programs in accordance with corporate policies.
• Oversee all store operational issues and administrative duties, ensuring the timely opening and closing of the store.
• Maintain the stability, security, and reputation of the store by complying with corporate, legal, and security requirements.
• Regularly communicate and coordinate with the appropriate corporate personnel in store operations.

• At least 3 years of experience as a Retail Manager, preferably in watch, jewelry, fashion, accessories, specialty, and/or luxury retail.
• Solid sales background.
• Open availability and flexibility to work according to the needs of the business and to ensure store objectives are met.
• Strong business acumen, with use of business analytics.
• Superior skills in managing employees with an ability to develop and mentor in relation to sales performance.
• Excellent interpersonal and communication skills.
• Proven ability to build a culture focused on success and teamwork.
• Intermediate computer skills.

• Competitive compensation, employee discount, time‑off, and benefits package.
• Annual salary ranging from $62,000 to $75,000 plus commission on sales.

Movado Group is an equal opportunity employer and supports workforce diversity. The company prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status, or any other legally protected status in accordance with applicable federal, state, and local laws.