Retail Chocolate Advisor

Position Purpose

Do you consider yourself a chocolate enthusiast? As a Chocolate Advisor at Lindt USA, you will be joining a team that truly believes in you and your abilities to create a positive and engaging in‑store experience for our customers. With Lindt Chocolate Shops across the U.S., our retail teams play an integral part in delivering a premium experience to our customers.

It takes a positive, highly engaged self‑starter to satisfy our customers with every interaction – this passion for Lindt, knowledge of our product and commitment to our brand keeps customers coming back time and again.

• Sales:
  Consistently contribute to the store’s ability to achieve or exceed weekly, monthly and annual sales plans by providing the highest levels of customer service, demonstrated product knowledge and Lindt‑specific selling skills.
• Demonstrated understanding and commitment to the store’s sales mission on a daily, weekly, and monthly basis.
• Consistently meet or exceed individual sales goals such as ADS, conversion, and other key performance indicators.
• Model Lindt standards through everyday activities such as dress code, up‑selling and sales focus.
• Promote current marketing programs and utilize company‑provided resources to optimize selling activity.
• Monitor and promptly escalate customer or product issues to management in a professional manner.

• Cash Management (POS, paperwork, vendor logs, policies & procedures).
• Take initiative to re‑stock shelves as needed, monitoring date codes and pricing.
• Perform store maintenance and cleaning as directed.
• Maintain store cleanliness.
• Comply with all Quality Assurance policies and procedures.

• Skills & Knowledge:
  Ability to interact positively with customers; basic math and/or accounting skills; ability to take direction and execute work effectively.
• Experience:
  
  Prior retail experience, preferably in a specialty retail environment; regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds; ability to climb, balance, stoop, kneel, crouch and reach with arms.
• Education:
  
  High School Graduate or equivalent.
• Other Requirements:
  Must be available to work nights, weekends (Saturday and Sunday) and holidays.

$15–$17 per hour. Starting pay is determined using a wide range of factors including job‑related skills, knowledge and experience as well as market conditions. A bonus and/or long‑term incentive may be included as part of this compensation package.

Lindt and Sprüngli is an equal‑opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.

Applicants for this position must successfully pass a background screening. All Lindt & Sprüngli (USA) Inc. properties are smoke‑ and tobacco‑free.