Diagnostic​/Master Technician- Volkswagen Commercial vehicles

Diagnostic / Master Technician – Volkswagen Commercial Vehicles (Wrexham)

We are looking for an experienced Diagnostic / Master Technician to join our Volkswagen Commercial Vehicles team in Wrexham. Reporting to the Aftersales Manager, you’ll play a key role in delivering high-quality vehicle maintenance, diagnostics, and repair work.

Working closely with the Workshop Controller, you’ll manage your allocated jobs efficiently while liaising with the Service Advisor team to highlight additional work, escalations, and customer updates.

As part of our commitment to exceptional customer service, you’ll also support our ‘See It Now’ programme—recording clear, professional video updates and vehicle health checks to keep customers fully informed.

• Provide advice, support and guidance to Technician team
• Diagnose complex vehicle jobs and recommend repair
• Provide additional work detail to customers and/or Service Advisors
• Provide regular work status updates
• Work to health and safety guidelines at all times
• Ensure all work is carried out observing safe working practices of self and others
• Check level and quality of work through use of diagnostic equipment and road testing vehicles after work has been carried out
• Complete relevant service documentation (Job sheets, PDI's, service reports) in line with HSO, warranty and Dealership requirements
• Accurately complete job cards and DISS reports, including any written descriptions of faults found or repairs completed
• Work closely with Warranty support to provide accurate job write ups/warranty claims

• Proven experience as a Diagnostic or Master Technician
• Strong fault‑finding and problem‑solving skills
• A team player with excellent communication
• A commitment to delivering first‑class workmanship and customer service

• Competitive package with excellent on‑target earnings
• Flexible shift patterns considered
• Ongoing manufacturer training and development
• Supportive, professional working environment
• Flexible working patterns
• Car Benefit Scheme
• Holidays that increase with length of service
• Your Birthday off
• Company Pension Scheme
• Death in Service Benefit
• Long service recognition
• Annual flu jab
• Discounts on products and services that extend to your family and friends
• Cycle to work scheme
• Employee recruitment referral payments
• Employee assistance programme and counselling service
• Occupational health services