Medical Receptionist

Medical Receptionist (Patient Coordinator)

Company: Byrd & Wyandotte Eye Clinic

Location: On-site at our office in Wyandotte, MI. Travel to other offices in Brownstown, Wayne and Dearborn, MI is required as needed; mileage reimbursement is provided.

Position status: Full‑time, long‑term. This role is not suitable for students seeking a summer job or part‑time work during the school year.

• Full benefits package, including Medical, Vision, Dental and Life Insurance
• 401k with employer matching
• Paid Time Off (PTO) and Paid Holidays
• Paid Maternity Leave
• Competitive base pay

• Full Time
• Office hours Monday – Friday, 8:00 AM – 5:00 PM
• Flexible schedule may be required to accommodate patient needs

• High School Diploma or GED equivalent
• Positive background check
• Basic computer skills
• Excitement to learn and grow within the practice

• Verify medical and vision insurances
• Communicate effectively with patients, doctors, and managers
• Answer inquiries via phone, email, and in‑person requests

A Patient Coordinator serves as the first point of contact for patients, setting the tone for their visit through exceptional patient care and performing administrative duties to create a smooth check‑in/out experience.

• Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly, and thank them when they leave.
• Answer both external and internal phone calls, ensuring prompt, courteous service at all times.
• Practice urgency with patient and doctor scheduling.
• Manage patient flow within the office.
• Know common fee structures for typical visits and collect correct payments.
• Complete daily reconciliations, close day, and count the cash drawer.
• Perform general office duties and cleaning as assigned by management.

• Ability to interact with all levels of staff in a courteous, professional manner.
• Desire to gain industry knowledge and training.
• Demonstrated initiative in achieving practice goals.
• Ability to grow, adapt, and accept change.
• Create a positive work environment by being team‑oriented and patient‑focused.
• Commitment to work over 40 hours per week as required by the practice.
• Reliable transportation to commute between multiple work locations on short notice.

• Minimum:
  High school diploma or GED.
• Minimum:
  One year of related experience and/or training; or an equivalent combination of education and experience.

No specific license or credential required.

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook.

• Frequent walking (75%), sitting (50%), standing (50%). Requires regular bending, stooping, and reaching (25–50%). Able to lift, carry, push, and pull items up to 25 lbs.
• Strong fine motor skills and use of hands for grasping, writing/typing, and technology use.
• Visual and auditory acuity, including color, depth, peripheral vision, and focus adjustment required 100% of the time.
• Occasional driving or climbing may be necessary.

For assistance with this application, please contact (636) 227‑2600. Resumes submitted through the website will be considered only; the office will not be contacted directly.

Eye Care Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.