Customer Service Rep

Customer Service Rep

Now Hiring! Customer Service Representative Monday – Friday | 8:30 AM – 5:00 PM $18.50 per hour Summary We are seeking a Customer Service Representative to support daily customer and business partner communications. This position is responsible for handling customer inquiries, resolving issues, coordinating delivery schedules, and ensuring accurate order processing in a fast-paced logistics environment. The ideal candidate is organized, professional, and customer-focused with strong communication skills and the ability to manage multiple tasks while delivering excellent service.

Job Responsibilities

• Assist customers and business partners via phone and email
• Handle customer concerns and complaints in a professional and courteous manner
• Diagnose, assess, and resolve customer issues efficiently
• Coordinate inbound and outbound delivery schedules
• Audit pick tickets and verify shipping label accuracy
• Process delivery order changes, updates, and cancellations
• Maintain accurate records and documentation
• Communicate effectively with internal teams to ensure customer satisfaction
• Prioritize multiple tasks while meeting deadlines
• Support daily logistics and administrative operations

Job Requirements

• Experience with Microsoft Office programs including Word, Excel, PowerPoint, and Outlook
• Strong verbal and written communication skills
• Excellent customer service and problem-solving abilities
• Ability to multitask in a fast-paced environment
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Professional demeanor when interacting with customers and business partners

Preferred Qualifications

• High school diploma or equivalent
• Minimum of 1 year of related customer service experience
• Call center experience preferred
• Experience in logistics, transportation, or warehouse operations is a plus
• Ability to remain calm under pressure while exceeding customer expectations

Work Environment

• Office environment within a logistics and distribution setting
• Frequent interaction with customers, carriers, and internal departments
• Fast-paced atmosphere requiring attention to detail and accuracy
• Team-oriented workplace with opportunities for growth

Benefits

• Weekly pay
• Competitive compensation
• Full-time schedule
• Professional work environment
• On-the-job training
• Career advancement opportunities
• Health benefits package
• Retirement savings plan opportunities