Office Assistant

High Country Behavioral Health (HCBH) is seeking a dedicated and highly organized Office Assistant to join our team. This full‑time, Monday‑Friday role is vital to ensuring our clients receive timely access to behavioral health treatment.

Potential to move into an Office Manager role within 90 days.

Reporting to the Administrative Director, the Office Assistant serves as the first point of contact for our clients and plays a critical role in supporting the clinical and billing functions of the clinic.

The responsibilities for this role are grouped into three core areas:

• Warmly greet and professionally receive clients and caregivers during intake and throughout their visits.
• Prioritize and manage daily client flow through proactive schedule preparation to ensure efficient and productive use of staff time.
• Relay critical information and updates efficiently between patients and clinical staff.
• Assist patients during checkout, including collecting co‑payments and scheduling necessary follow‑up treatment.
• Collaborate effectively with external agencies to manage patient referrals.

• Assist the HCBH Medical team by aiding in the collection of specimens (Urinalysis, cheek swabs, blood draws) and administering pregnancy tests and injections, as needed or assigned.
• Maintain strict confidentiality and comply fully with all HIPAA standards.

• Accurately record and verify client insurance information.
• Assist in insurance pre‑approvals as needed to maximize collection for billable services.
• Maintain both paper and electronic client records, ensuring all information is current and accurate.
• Complete and update the daily deposit spreadsheet and prepare final bank deposits.
• Maintain the cleanliness and tidiness of the workspace, front office, and patient waiting areas throughout the workday.

• High School Diploma or Equivalent.
• Proven ability to manage and prioritize multiple tasks accurately in a dynamic, fast‑paced environment.
• Excellent written and verbal communication skills.
• Demonstrated ability to maintain the highest level of confidentiality, professionalism, and customer service in all interactions.
• Proficiency in Microsoft Office Products and the ability to operate standard office equipment.
• Successful completion of HCBH pre‑employment screening and background check.

• Knowledge of state and federal regulations, policies, and procedures governing medical billing and financial record‑keeping (e.g., accounting principles).
• Ability to solve practical problems and deal with a variety of variables in a healthcare setting.

• Competitive Pay
• Comprehensive Insurance:
  Medical, Dental, Vision, and Supplemental Insurance
• Generous Paid Time Off (PTO) Package
• Paid Holidays
• Wyoming Retirement Plan

While performing the duties of this job, the employee is routinely required to walk, stand, sit, and use hands. The employee must occasionally stoop, crouch, or kneel. The role occasionally requires exerting or lifting up to 25 pounds.

High Country Behavioral Health is committed to cultivating an environment where equal employment opportunities are available to all employees and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, or genetic information, in compliance with applicable federal, state, and local law. HCBH celebrates diversity and believes it is critical to our success.

As such, we are committed to recruit, develop, and retain the most talented individuals to join our team.