Services Specialist - Field Svc Ops - UC

Services Specialist – Field Svc Ops – UC

As a Services Specialist - Field Svc Ops - UC you will manage key accounts, guide field specialists, and drive value creation for customers by ensuring operational excellence through strategic planning, process implementation, and continuous improvement.

• Managing key accounts, overseeing Field Specialists, and ensuring high‑quality customer service while continuously creating and communicating value.
• Driving indirect upselling opportunities and developing the annual operational plan for departmental activities.
• Suggesting ongoing improvements in products, processes, and procedures to enhance operational efficiency.
• Contributing to broader unit planning and collaborating with senior leaders (SPB, EB, and business heads) on strategic initiatives.
• Specifying operational needs, communicating project approaches, and presenting research outcomes to leadership.
• Implementing standardized project processes and following established guidelines to ensure consistent decision‑making.
• Adopting frequently updated processes and procedures from cross‑functional teams and ensuring their smooth implementation within the department.
• Managing diverse regional clients while operating within predefined contracts and frameworks, with appropriate flexibility where required.

• Experience in account management, field operations, or customer service leadership.
• Ability to manage day‑to‑day operations while driving long‑term improvements.
• Comfortable collaborating with senior leaders and cross‑functional teams.
• Capability in implementing standardized processes and adapting to evolving procedures.

We recognize that everyone is different and offer flexible working patterns to suit your needs.

You will be eligible to participate in company‑sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). This position is eligible for our comprehensive and competitive benefits package, which can be found here.

• Contemporary work‑life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

Baker Hughes internal title for this role is:
Services Specialist – Field Svc Ops – UC

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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