Distillery Hospitality Manager

Hospitality Manager

Brush Creek Distillery is searching for a highly ambitious, knowledgeable, fun, team-leader with exceptional hospitality skills to join our growing craft spirits operations. The Hospitality Manager will serve as a front-facing ambassador, charged with direct oversight of the distillery's gift shop, tasting room, curated guest experiences, and on & off-site events. Additional responsibilities include budgeting, inventory control, plus recruitment, training, and management of seasonal staff.

The ideal candidate should have excellent communication skills and be highly effective in all aspects of interaction, planning, and coordination with internal and external partners. To be successful, they should drive to exceed expectations within our entrepreneurial environment, possess creativity, operational discipline, and a solid business acumen.

Independently owned and operated, Brush Creek Distillery is quickly becoming known for its Craft Distillery, Blending, and Trailblazing initiatives, inspired by the American West. The team includes established industry talents who share a passion for spirits, creativity, entrepreneurial environments, immersive experiences, and all aspects of the great outdoors. Our unique homeplace is located in south-central Wyoming, on a 30,000-acre working cattle ranch that host a collection of world-renowned, luxury properties, known as Brush Creek Ranch, in Saratoga, WY.

This position will report directly to the distillery's Managing Director, and work in tandem with our operations team, finance and accounting personnel, marketing/public relations partners, and on-site farm and ranch departments. This is definitely not a 'one size fits all' role, but rather a unique opportunity to work with talented spirits and hospitality professionals in an elevated environment, while actively growing, and promoting, our American West inspired program and products.

Responsibilities

Learn the Brush Creek Distillery brand, portfolio of award-winning spirits, and our unique industry positioning

Exhibit expertise and detailed knowledge of the distillery and its' portfolio through active involvement in all aspects of the program's operations, including warehousing, distilling, blending, packaging, sales and marketing

Promote product knowledge and customer engagement with on & off-site guest, vendors, and trade partners

Actively lead and manage retail sales, guest experiences, and marketing, and events

Support recapping metrics and sales updates to communicate success with our program

Oversee retail inventory, conduct audits, and communicate needs and/or recommendations

Assist in staff scheduling, pre-opening preparedness, mid-shift and closing practices

Serve as a brand ambassador while conducting tastings, tours, experiences, and educational seminars

Strengthen product awareness through storytelling, education and interactions to upsell retail offerings and experiences

Increase industry knowledge by working closely with management and trade partners as it relates to the three-tier system

Support management in brand-building efforts with the planning, coordination, and interaction of media & trade influencers

Assist in brand marketing initiatives related to social media, advocacy, guest engagement and trade communication

Essential Skills and Experiences

Experience related to hospitality management, brand marketing, promotions and/or sales

Alcohol industry experience preferred

Passion for the spirits industry, marketing, customer engagement and brand-building

Strong storytelling skills and ability to education and inspire up to 25+ individuals

Effective time management and organizational skills

Capable of providing effective input related to consumer, trade, and press events

Self-starter with a strong sense of urgency, adventure, and entrepreneurial spirit

High-energy, enthusiasm and a good team player

Excellent communication skills, both verbal and written

Education – College preferred

Ability to relocate to Saratoga, WY

Prerequisites

21 Years of Age or Older

Active driver's license

Ability to work off-property as a Distillery representative as-needed

Available to work a flexible schedule, including nights, weekends, and occasional holidays, due to the nature of the business

Must be a resourceful, enjoy working in an entrepreneurial, team atmosphere

Must be dependable, self-starter, loyal and honest

Schedule/Pay/Benefits

Salary Commensurate with Experience Bonus Opportunity

Monthly Health Care Stipend

Cell Phone Reimbursement

Matching 401k (after one year anniversary of employment)

Paid Time Off / Vacation / Charitable 'Day of Giving'