Office Support Staff - Crook

Office Support Staff Classification:
Non-Exempt

Reports to:

Office Manager Date:
June 2025

Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.

At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on-the-job training to prepare employees for their new positions and offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization.

JOB DESCRIPTION ____________________________________________________________________________Summary/Objective The Office Support Staff provides administrative/clinical support to patients and the treatment team. The Office Support Staff is the first point of contact for visitors to the facility, providing information and maintaining positive relationships with referral sources and community partners.

Essential Functions Answer multi-line phone system

Schedule clients for appointments

Inform clients of required documentation needed for their appointments

Ensure patients complete all paperwork, and all intake/discharge processes are completed

Process client contact and insurance information changes

Provide administrative support for all written correspondence

Process payments from clients

Prepare and complete office reports/projects as assigned by supervisor specific to job position (e.g., prebilling and insurance audits)
Competencies Crisis management

Ability to work with multiple staff, clients, and agencies.

Proficiency with Microsoft Office Software:
Outlook, Word, Excel Able to meet tight deadlines under pressure.

Organization skills

Ability to work both independently and as part of a team.

Practical oral and written communication skills

Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values.

Supervisory Responsibility This position has no direct supervisory responsibilities but may serve as a coach and mentor for other positions in the organization.

Work Environment This job operates in a residential facility environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.

Physical Demands The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require lifting files, opening filing cabinets, and bending or standing on a stool as necessary.

Travel Some travel is required for this position.

Required Education, Experience, or Eligibility Qualifications High School Diploma or GEDMust possess and maintain a valid driver’s license

Must obtain and maintain valid certifications for the following training within the first 30 days of employment. (Training for certification will be offered in the house)
CPR / First Aid Mental Health First AidMANDTPreferred

Education and Experience Two or more years working with people experiencing mental illness and substance use problems

Two or more years working with people who are actively experiencing a crisis

Two or more years working with people in a residential service environment EEO Statement Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.

If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at .