Sr Director, Client Delivery D&I Solutions

About WCG

WCG delivers transformational solutions that accelerate clinical research and advance human health. We serve the experts, innovators, and pathfinders on the front lines of science and medicine—empowering them to develop breakthrough therapies while ensuring the risks of progress never outweigh the value of human life. Together, we stimulate growth, maximize efficiency, and shape the future of clinical trials.

Why WCG

At WCG, we invest in our people because you are the driving force behind our mission. When you grow, our impact grows. When you thrive, research accelerates. We empower you to build a meaningful career while advancing the work that improves lives.

What we offer:

Comprehensive health and financial protection – Medical, dental, vision, life and disability insurance, 401(k) with company match, and flexible spending accounts

Resources that support your whole life – Employee assistance programs and work/life balance tools

Investment in your growth – Referral bonuses, tuition reimbursement, on-the-job training, certification assistance, and continuing education support

Time to recharge – Paid holidays, vacation, and sick time

Pathways forward – Career development opportunities across One WCG

We practice transparency in everything we do, including compensation. The salary range for this position reflects our commitment to fair, competitive pay based on your qualifications, experience, skills, education, and location. Together, we'll find the right fit for your expertise and our shared mission.

Job Summary

The Senior Director, Client Delivery Data & Insights (D&I) Solutions, is responsible to ensure a seamless and consistent experience for clients at every touchpoint, driving client satisfaction, retention, and growth through proactive relationship management, strategic planning, recognized subject matter expertise in data and analytics, and operational excellence across the Data & Insights teams. A key component of this role is to work effectively across functional verticals by partnering effectively with Business Development, Data & Insights internal teams, and more.

This position drives the execution of post-sale client success strategies, aligns client and company objectives, and delivers measurable value and long-term partnership success.

ESSENTIAL DUTIES/RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The accountabilities listed below are representative of the knowledge, skills, and/or ability required.

Leadership & Strategy

• Develops and executes a scalable client success strategy aligned with company goals and client needs.

• Leads and develops the client‑facing marketing/operations function supporting Data & Insights. Develops and owns the annual business plan and operating priorities for the client experience, marketing, and operations activities supporting Data & Insights, ensuring alignment with functional and divisional strategy.

• Directs the resolution of highly complex or unusual business problems spanning client experience, marketing, and operations, and negotiates priorities and resourcing with senior leaders across the business.

• Defines and tracks performance metrics related to key client satisfaction, retention, expansion, engagement, general support ticket resolution and help desk satisfaction, and overall client experience net promoter scores.

• Analyzes client needs and market insights and presents them to internal teams to shape overall strategy and roadmap priorities.

Client Relationship Management

• Serves as an executive sponsor for strategic accounts, ensuring alignment between client objectives and organizational capabilities.

• Builds trusted relationships with senior client…