Account Customer Care Representative Midwest

Overview

The Opportunity: The Account Customer Care Representative will be the friendly voice behind our offerings to our growing customer base and become their trusted partner for the Animal Health line of products. The rep will handle the customer experience with expertise and ensure the customer knows they ve found the right help they need for their business.

• Take and process phone orders
• Utilize SAP and navigate the systems
• Identify and resolve customer issues
• Address customer inquiries & product support, and identify cross selling/upselling opportunities
• Build sustainable relationships through stellar account management
• Utilize online account management tools to document accurate info for future account reference
• Resolve small billing issues and appropriately disburse adjustments in line with policy
• Allocate inventory to customers if shortages exist
• Function as the liaison between customers and internal processes including logistics

We are committed to building a workplace where every employee is welcomed and valued. We believe in wowing our clients and taking care of our employees. You’ll enjoy…

• Pay rate: $23.00/hour
• Paid time off and paid holidays
• Medical Insurance benefits, including no-cost virtual doctor visits
• Dental, Vision, Paid Life Insurance, and Pet Insurance
• 401K with company match
• Thorough training to set you up for success in your role

• Must reside in the Midwest United States
  .
• States:
  Illinois, Iowa, Kansas, Minnesota, Missouri, Nebraska, Ohio, Oklahoma, Texas, Wisconsin.
  NO EXCEPTIONS. If you do not currently live in one of these states, the application will be rejected.
• Knowledge of SAP, particularly the Order to Cash components.
  REQUIRED.
• At least 3 years of experience in a customer service capacity
• Ability to work across departments with all levels of employees
• Demonstrated ability to anticipate and solve problems, and make decisions
• Must have a quiet workspace free of distractions
• Must be able to pass a federal level background check and drug screen
• BA/BS preferred

Avaliant Solutions is a rapidly growing global business providing contact center and business process outsourcing (BPO) solutions; we re the frontline for some of the most recognized companies in pet care and telecommunications. We take pride in delighting our clients, engaging our teams, and giving back to our local communities!

We support a purpose-driven culture that thrives on innovation, embraces inclusiveness, and welcomes fresh perspectives. At Avantive, our collaborative environment allows our employees to learn daily and do meaningful and impactful work.

Avantive Solutions employees work in an exciting environment that demands exceptional performance and offers great benefits. If you like being part of a growing company and fast-paced team, you ll love your career with us! We are an equal opportunity employer.

Required

• 3 years: 3 years of experience in a customer service capacity
• 1 year:
  Knowledge of SAP

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.