Administrative Assistant

About The Role

Position Summary:

The Mortgage Loan Administrative Assistant I at First Bank of Wyoming supports the operations of the Mortgage Department. This includes providing superior customer service, ensuring the smooth and efficient processing of mortgage applications, and maintaining regulatory compliance. The Mortgage Loan Administrative Assistant will manage communications, assist with loan documentation, support Mortgage Loan Originators, and ensure all processes adhere to company policies and legal requirements while exemplifying our Core Values:
Embrace Responsibility, Execute with Excellence, Pursue Growth & Learning, and Thrive Together.

This is a Division position that may be located in one of the following First Bank of Wyoming locations:
Cody, Evanston, Kemmerer, Powell, Rock Springs, or Sheridan.

• Greets Mortgage customers and schedules appointments for Mortgage Loan Originators
• Receives calls and answers questions from customers and Mortgage Loan Originators while carrying out exemplary customer service
• Assists clients with applications and paperwork for the mortgage loan process
• Collect and review documentation, run credit reports
• Assist Mortgage Loan Originators with managing both TBD and active loan pipelines, ensuring accurate and timely follow‑up in reviewing these pipelines
• Ensure Reg B and disclosure timelines are met
• Support Mortgage Loan Originators with providing follow up and monitoring files that require adverse action and decisioning
• Coordinates loan closings with applicable parties
• Works on marketing projects for the Mortgage Dept.
• Coordinates and facilitates ongoing communication with referral sources and past borrowers
• Strong work ethic
• Assists clients when Mortgage Loan Originators are out of the office
• Maintain a positive attitude and display courteous, respectful behavior toward customers and coworkers; represent the bank professionally through appearance, punctuality, confidentiality, and adaptability
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control

• Adhere to First Bank of Wyoming Company Core Values
• Adhere to all applicable banking regulations, applicable laws, company policies, management directives, security, and operational procedures
• Responsible for timely completion of all required Compliance and Security training assigned by GBCI and First Bank of Wyoming within the designated time frames. It is the individual's responsibility to fully understand the content presented in each training module. If clarification is needed, the learner must proactively reach out to their supervisor to request further explanation or additional training as necessary
• Responsible for adherence to Bank Security Policy and for reporting security risks to management
• Keep management appropriately informed of area activities and any significant problems
• Support the bank's mission by participating in Community Service and Bank-sponsored activities, while consistently representing the bank in a professional manner
• Represent First Bank of Wyoming in a professional manner which includes a professional image, confidentiality, a positive "can‑do" attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs
• Regular and predictable attendance in order to accomplish, among other things, in‑person contact with customers
• Maintain physical presence in the workplace and full alertness during working hours to ensure effective customer service and overall job performance
• Attend and actively participate in required meetings
• Provide exceptional internal and external customer service by interacting calmly and professionally with individuals from diverse backgrounds at various levels within and outside of the organization
• Maintain a clean, organized, and customer‑friendly work area; safeguard confidential information and adhere to professional appearance standards
• Additional duties as requested or assigned

• Zero to 2 years of similar or related…