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Join the Warm Valley Health Care Team - Patient Registration Receptionist

Warm Valley Health Care is seeking a dedicated and friendly Patient Registration Receptionist to be the welcoming face of our clinic in Fort Washakie, WY. As the first point of contact for patients and visitors, you'll play a key role in creating a warm and professional atmosphere while handling essential administrative functions that support the delivery of high-quality care.

In this role, you'll be responsible for greeting patients, visitors, and staff with courtesy, professionalism, and cultural sensitivity. You will register new and returning patients, accurately entering demographic, insurance, Tribal, and contact information into the electronic health record (EHR). You ll also schedule, confirm, and reschedule appointments in coordination with providers and clinical staff to ensure optimal patient care. Answering and directing phone calls promptly, taking messages, or routing calls as needed will be part of your day-to-day tasks.

Additionally, you will ensure patient forms are completed, updated, and scanned into the EHR system, all while maintaining confidentiality and adhering to HIPAA regulations and clinic policies. Your collaboration with nursing and provider teams will be essential to maintain the flow of patients through the clinic, ensuring timely care and efficiency.

The ideal candidate will also assist with clerical duties such as filing, faxing, and copying, participate in staff meetings, and contribute to quality improvement initiatives. Above all, we are looking for someone who is passionate about promoting a culturally respectful environment, honoring the values and traditions of the community we serve.

• Greet patients, visitors, and staff with professionalism, courtesy, and cultural sensitivity.
• Register new and returning patients, ensuring accurate entry of demographic, insurance, Tribal, and contact information into the electronic health record (EHR).
• Schedule, confirm, and reschedule appointments in coordination with clinical staff and providers.
• Answer and direct phone calls promptly, take messages, or route calls as needed.
• Ensure all patient forms are completed, updated, and scanned into the EHR system.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Communicate with nursing and provider teams to support the flow of patients through the clinic.
• Perform clerical duties, such as filing, faxing, and copying, as needed.
• Actively participate in staff meetings, training, and quality improvement initiatives.
• Promote a culturally respectful environment in line with the values and traditions of the community served.

• High school diploma or equivalent required; post-secondary coursework in office administration or healthcare preferred.
• Minimum of 1 year of customer service or front office experience, preferably in a healthcare setting.
• Knowledge of medical terminology and basic insurance processes is desirable.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook), and comfortable learning new software systems.
• Strong organizational, communication, and interpersonal skills.
• Ability to manage multiple tasks, prioritize effectively, and work in a fast-paced environment.
• Commitment to confidentiality and patient privacy.
• Experience or familiarity with Native American cultures and communities is highly valued.

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 20 lbs. occasionally (e.g., files, office supplies).
• Frequent interaction with patients requires clear communication.

• Professional healthcare clinic environment with regular interaction with patients, staff, and community members.
• Occasional flexible scheduling (evenings/weekends) may be required based on clinic needs.

Warm Valley Health Care offers a professional clinic setting where cultural respect, teamwork, and quality care are at the heart of everything we do. If you re organized, personable, and passionate about making a difference in your community, we encourage you to apply.

• Submit a resume with supporting documents to Warm Valley Health Care via the online portal.
• Applications are available at Warm Valley Health Care or for more information contact Stacie Fagerstone, Executive Director-HR via email erstonelth.

Preference will be given to qualified Eastern Shoshone tribal members, then other qualified federally recognized Indian tribal members and then other qualified candidates.

• Applicants must submit a copy of Tribal Enrollment card or CIB for Indian Preference.
• Veterans who meet the minimum qualifications and provide documentation of an honorable discharge (DD214) from any branch of military service are entitled to receive preference points during the interview process.

Any offer of employment is contingent upon a negative drug test, reference checks and background check. Refusal to undergo required testing or testing…