Patient Access Representative (Temporary-Benefited​/Full Time

Title:

Patient Access Representative (Temporary-Benefited/Full Time)

Temporary, Benefited

Roswell Park Comprehensive Cancer Center

Ambulatory Services - Head & Neck/Plastic & Reconstructive

Full time

37.5

0.9375

First Shift (United States of America)

About the Role:

At Roswell Park Comprehensive Cancer Center, every patient journey begins with access to the right care at the right time. As a Patient Access Representative, you will play an important role in creating a positive and supportive experience for patients as they begin or continue their treatment journey.

In this role, you’ll help coordinate appointments, communicate with patients and healthcare providers, verify insurance information, and ensure patients are prepared for their visits. Your attention to detail, compassion, and organizational skills will help patients navigate the healthcare process with confidence and ease.

If you enjoy helping others, thrive in a fast-paced environment, and take pride in delivering exceptional service, we’d love to hear from you.

The starting hourly rate is $42,641 which includes a comprehensive benefits package, offering valuable support and coverage during your employment.

• Serve as a key point of contact for patients, families, referring providers, and care teams
• Schedule appointments, diagnostic testing, and other pre-visit services
• Gather and accurately enter patient information
• Coordinate care-related activities to ensure a seamless patient experience
• Communicate with referring physicians and internal clinical teams
• Support hospital admissions and other patient access needs
• Verify insurance coverage and assist with financial clearance processes
• Help patients understand next steps and answer questions regarding appointments and access to care
• Ensure patients receive timely, professional, and compassionate service throughout their experience

We’re looking for someone who is organized, customer-focused, and passionate about helping others.

• Previous experience in patient registration, scheduling, or a similar healthcare support role
• Knowledge of insurance verification and/or basic financial clearance processes
• Exceptional customer service and communication skills
• Strong attention to detail and organizational abilities
• The ability to manage multiple priorities while maintaining accuracy
• Confidence working with computer systems and entering data efficiently
• A collaborative mindset and commitment to providing a positive patient experience

• Previous experience in registration/scheduling
• Insurance verification or basic financial clearance knowledge
• Exceptional customer service skills

Roswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants or job seekers because of their race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy-related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual’s relationship or association with a member of a protected category or any other protected group status as defined by law.

RPCIC and HRI are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email HR-Benefit sand Leaves and let us know the nature of your request and your contact information.

RPCIC and HRI are committed to providing an environment where patients, families, employees and community are treated with courtesy and respect. We support an inclusive environment that nurtures the talents, skills and abilities of each individual to embody and reflect our core values:
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