Patient Care Coordinator; PCC-Outpatient Health Care Clinic

Overview

Warm Valley Health Care is seeking a compassionate and organized Patient Care Coordinator to support our integrated healthcare team. This role ensures patients receive seamless, culturally respectful, and patient-centered care by coordinating appointments, communicating with patients, and facilitating access to necessary services. The ideal candidate is team-oriented, detail-driven, and committed to supporting the health and wellness of our community.

• Serve as a primary contact for patients, addressing questions and guiding them through their care journey.
• Schedule and coordinate patient appointments, procedures, referrals, and follow-up visits.
• Manage referrals and collaborate with external providers and specialty services.
• Assist patients with basic insurance, billing, and financial navigation.
• Conduct appointment reminder calls and follow up on missed visits.
• Document patient interactions accurately in the EHR while maintaining HIPAA compliance.
• Work with the healthcare team to identify and reduce barriers to care.
• Participate in team meetings and quality improvement activities.
• Support clinic operations with additional duties as needed.

• High school diploma or GED required; associate degree or healthcare-related certification preferred.
• Minimum 2 years experience in patient services, care coordination, or a healthcare administrative role.
• Proficiency with electronic health records and common office software.
• Knowledge of medical terminology and insurance processes.
• Strong organizational, communication, and multitasking abilities.

• Excellent interpersonal communication and ability to build trust with patients.
• Empathetic, patient-centered approach.
• Strong problem-solving and decision-making skills.
• Ability to thrive in a fast-paced, multidisciplinary environment.
• High attention to detail and accuracy.

• Applicants must submit a copy of Tribal Enrollment card or CIB for Indian Preference.
• Veterans who meet the minimum qualifications and provide documentation of an honorable discharge (DD214) from any branch of military service are entitled to receive preference points during the interview process.

Any offer of employment is contingent upon a negative drug test, reference checks and background check. Refusal to undergo required testing or testing positive will render the applicant ineligible for employment.

EOE

• Must pass pre-employment drug screening.
• Successfully pass the employment background check.