Central Scheduler​/Patient Access Rep

Job Description

Hot Springs Health
· HSH - Thermopolis Clinic Thermopolis , WY

Administrative Support Full Time , Days

Hot Springs Health Clinics

Centralized Scheduler-Hybrid

In accordance with the Hot Springs Health Personnel Policy and Procedure Manual and the requirements of our accrediting bodies, the employee will: support the mission “Partnering with our community for quality health and healing”, the five core values “O A S I S”. Our behavior creates our OASIS – a place where we can find safety, sustenance, and a pleasant change from the usual and vision of “being the provider and employer of choice in our region, providing the highest quality care and excelling as a teaching hospital in Wyoming.”

The established priorities of Quality, Service, Finance, People, and Growth, will be utilized in decision making. Furthermore, the employee will demonstrate the ability to manage time, maintain a safe and clean environment; practice confidentiality; treat all persons with respect and professional courtesy; accept change; accept and provide constructive feedback; work as a team player and adhere to the infection control, fire and safety, disaster and hazardous waste policies.

The employee must also demonstrate the competencies for their position and adhere to policies and procedures of their department. The employee will participate in quality improvement activities.

The following is a list of minimally required behaviors to assist the employee in partnering with our community:

Accepts responsibility for actions, attitudes and health. Doing things right the first time, every time for excellent results. Accepts ownership of mistakes and takes constructive action to avoid repeating mistakes. Works with empowerment to the highest potential both as an individual and as part of the team. Unsatisfied with the status quo or just being “good.”

Performs at the highest level, always learning and looking for ways to improve, with an unwavering focus on safety. Celebrates and encourages the contributions of one another.

Constructively challenges the status quo by being flexible, adaptable and embracing change as a key element of our future success. Contributes to an environment that encourages creative thinking. Shares ideas and opinions, and supports opportunities to learn and grow.

Doing our best every day to anticipate and exceed the expectations of patients, providers and co-workers. Understands excellence is the result of team effort. Creates legendary experiences.

Does the right things. Consistently open, honest, trustworthy and ethical. Demonstrates respect for patients, their families, staff, providers and the community.

Strives to care wisely for our human, financial and natural resources. Strengthens HSH as a partner in the community.

This position is a full time, Non-Exempt, hybrid position. Generally expected to work 5 days a week.

• Answer telephone in a prompt and courteous manner, consistently demonstrating good telephone skills and etiquette.
• Schedule patient appointments, coordinating the times to best meet the needs of the patient and provider.
• Accurately enters new patient information in the computer system.
• Accurately updates established patient information in the computer system.
• Obtains and verifies all insurance information for patient appointments.
• Makes every effort to determine accurate reason for patient visit in order to schedule the correct amount of time needed.
• Cooperates and communicates with the Medical Staff.
• Schedule hospital and ED follow up visits.
• Schedule physicians for Stress tests, MEST, and Lexi scan tests.
• Re‑schedule cancelations and…