Guest Services Administrative Assistant

Job Description

The Guest Services Administrative Assistant plays a key role in creating a welcoming and seamless experience for all guests. This position reports directly to the General Manager.

• College degree preferred, geared towards hospitality.
• High school diploma or equivalent; hospitality or business coursework preferred.
• 3-5 years of experience in hospitality, front desk, or guest services.
• Any combination of the above.

• Greet and assist guests with warmth, professionalism, and attention to detail.
• Answer phones and emails promptly while providing accurate information about services, amenities, and local attractions.
• Assist with guest reservations, scheduling, and confirmations.
• Support the General Manager with administrative tasks such as recordkeeping, reporting, and filing.
• Maintain a clean, organized, and inviting reception or lobby area.
• Coordinate guest requests with other departments to ensure timely service.
• Handle guest concerns with professionalism, empathy, and problem‑solving skills.
• Assist in planning and supporting special events, group bookings, and VIP services.
• Track office and guest service supplies and place orders as needed.
• Uphold the highest standards of hospitality, confidentiality, and guest satisfaction.
• Strong communication and interpersonal skills with a guest‑first mindset.
• Proficiency with reservation systems and scheduling software (training provided if needed).
• Ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Professional appearance and demeanor.
• Flexibility to work evenings, weekends, and holidays as required.
• Must attend all resort events to network and support the management team; absence requires GM approval.
• Hourly/Salary based on level of experience.
• Housing assistance may be available per occupancy.

Saratoga Hot Springs is a historic family‑owned resort located in the Platte River Valley. The resort prioritizes the quality of life for staff and offers competitive wages, fringe benefits, and discounted employee housing. The surrounding community of roughly 2,000 residents provides a charming, rural setting with ample recreational opportunities. Nearby larger towns include Rawlins, Laramie, Cheyenne, Fort Collins, Denver, Park City, and Salt Lake City.