Front Office Trainer - Yellowstone National Park

Location: Yellowstone National Park

Overview

Live. Work. Explore. as a part of our Lodging team in Yellowstone National Park!

Are you enthusiastic about hospitality, people, and beautiful places? By working at Yellowstone National Park, you will get all three! As the Laundry Attendant, you will play a vital role in supporting the day-to-day administrative functions that keep the park running smoothly.

Job Summary:

The Lodging Front Office Trainer is responsible for the training and support of the Front Desk, Bell and Campground Front Desk operations park wide in Yellowstone. The role will serve two major functions: incoming employee training and continued on-site and remote support/development. They will assist in training content creation, facilitate content delivery, work closely with the managers and line-level staff, provide subject matter expertise in Front Desk and Campground operation, maintain and grow working relationships with Hotel Managers and field staff, fill gaps at Front Desks and Campgrounds where needed and at the direction of the Manager of Campground and Front Office Operations.

The Details:

Position Type:
Seasonal Season Dates:
March - November Pay: $21.50/hour

Schedule:

Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)

Why Yellowstone National Park?

We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park.

Life in Yellowstone:

* Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided at low cost

* Free on-site laundry facility, Wi-Fi (limited bandwidth), and utilities included

* No Wyoming state taxes deducted from your paycheck

* A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities

* Meet people of all ages from all over the country and world!

Benefits:

* Employee Assistance Program

* Wellness Program

* Learning and Development Program

Perks:

* Free Yellowstone & Grand Teton National Park pass

* Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)

* Access to discounted services at Yellowstone Medical Clinics operated by STGi.

* Employee discounts at local gateway communities

* Retail, Lodging and Travel Discounts
* $350 Referral Bonus Program

* The adventure of a lifetime!

Responsibilities

* Initial Training:
Responsible for training incoming employees on job-specific skills related to Front Desk and Campground positions. The Front Office Trainer will utilize the materials created by the Learning and Development and Support teams in a consistent, positive and thorough manner. This includes ensuring understanding and consistency of processes and policies park wide.

* Continued Training:
Responsible for refresher training and skills reinforcement throughout the season.

* On-Site Support:
Frequent trips (as directed by the MCFO) to Campgrounds and Front Desk locations for the purposes of: assisting understaffed desks, new role transition, ensuring maintenance of Legendary Hospitality standards.

* Remote Support:
When not actively engaged in the field, the Front Office Trainer will be available by phone to answer questions and provide advice to their Front Desk and Campground teams.

* Lodging Systems Team Support:
Assistance with Lodging Systems tasks as needed - including property openings/closings, payroll verification, folio reconciliation, and supply requisition.

* Cross-departmental

Collaboration:

Build and maintain positive, productive relationships with all relevant partnering departments. In addition to the Front Desk teams, the Front Office Trainer is expected to establish constructive communication lines with Hotel Managers, offering guidance and suggestions as subject matter experts. The Front Office Trainer will also encourage and aid the field in establishing cooperative relationships with departments related to the operation of a Front Desk (ex.

Housekeeping, Accounting, Human Resources, etc.)

* L+D Assistance:
The Manager of…