Guest Services Representative; Seasonal Summer

• Location 3300 Ski Hill Rd,Alta, WY, 83414,United States
• Job Category Summer Seasonal

Contact information

• Name Lydia Harlow

The Guest Services Representative role is a critical part of the guest experience at Grand Targhee and serves as the first touch point for guests. This role creates an above-average experience for guests by sharing information and expertise and selling all resort activities, tickets, and passes. This role works closely with other departments to ensure an exceptional guest experience, and that guests have everything required to enjoy the resort.

A key part of every employee's job is to serve as a Targhee ambassador, engaging the guest at every opportunity.

include the following. Other duties may be assigned.

• Conduct ticket, pass, and activity sales.
• Create reservations for all resort and some offsite activities.
• Checking guests in for their reserved activities.
• Provide customer service and resolve guest concerns.
• Maintain extensive knowledge of resort activities/information and share information to visiting guests.
• Cross sell other resort products.
• Balance POS system.
• Some job sharing may be required.

• Protect the safety of self, workers, and Grand Targhee Resort guests.
• Report any potentially harmful equipment or situations to the immediate supervisor without delay.
• Report safety-related accidents and incidents at once to immediate supervisor.
• Follow all company and department safety policies and procedures as outlined in the Resort’s Occupational Safety & Health Compliance Manual and department-specific procedures or manuals.
• Operate equipment safely so that it will not lead to injury to yourself or others.
• Drive in accordance with the law and Grand Targhee Resort policies.

This job has no supervisory responsibilities.

Must commit to 5 days per week, hours of availability must be flexible. Will be required to work weekends, holidays, and evening shifts. Due to the nature of the recreation industry, we are in operation seven days a week. This includes weekends and holidays and there is no guarantee of hours. Flexible working hours may be required based on the business levels.

High school Diploma or GED (General Education Degree). Prior Guest Service experience required. Experience with computers (experience with sales/databases, Word, and Excel preferred).

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must have recent experience with computer usage.
• Excellent customer services skills are required.
• Prior guest service experience is required.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to accurately read and make measurements.

Proficiency in English required. In addition, Spanish proficiency preferred but not required. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Excellent verbal communication skills.

Ability to carry out detailed but uninvolved written or verbal instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

The physical demands and work environment described here are representative of those that must be met and may be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools,…