Seasonal Front Desk Supervisor - Teton Village, WY

• Location 7710 Granite Loop Road,Teton Village, WY, 83025,United States
• Base Pay $25.00 - $27.00 / Hour
• Job Category Front Desk
• Employee Type Seasonal, Full-Time

• Name Faraway Jackson Hole Careers
• Email

The Lead FD Agent is a senior-level position responsible for supervising the House Ambassador team and overseeing front-of-house operations to ensure the delivery of a seamlessly hospitable guest experience. This role acts as a leader and mentor, guiding the team in hosting guests throughout their stay as if they were hosting in their own home, from a warm welcome upon arrival to an effortless departure.

The Lead Front Desk Agent serves as the primary point of contact for complex guest matters and operational escalations.

Oversee and direct the daily shift operations of the House Ambassador team, ensuring all service standards are consistently met.

Serve as the shift supervisor and primary point of escalation for complex guest inquiries, service recovery efforts, and operational challenges.

Conduct on-the-job training and ongoing coaching for House Ambassadors to ensure consistent, high-quality guest hosting.

Monitor daily reports, ensure accurate cash handling procedures, and maintain compliance with all company policies.

Assist with the guest check-in/check-out process, issuing room keys, and positively engaging with guests.

Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to: directions, outlet hours of operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and other guest needs.

Facilitate making reservations and room changes.

Coordinate communication and partnership between the front desk and other departments including Housekeeping, Maintenance/Engineering, and F&B, ensuring seamless cross-departmental operations.

Inspect clean rooms in preparation for VIP guest arrival and manage the preparation and delivery of VIP amenities.

Perform other duties as assigned and requested in a timely and hospitable manner to meet the needs of the business.

A minimum of 2 years of experience in a guest service or customer service role, preferably in a luxury hospitality environment.

Proven experience in a supervisory or team lead capacity (preferred).

Demonstrated ability to lead a small team, manage shift operations, and resolve conflicts effectively.

Strong organizational skills and experience in multi-tasking and being detail oriented.

Knowledge of the local area: things to do and places to go, and has enthusiasm to acquire that knowledge.

Is warm, hospitable and enjoys speaking with guests.

Genuine desire to be helpful: able to jump in and assist other departments when necessary.

Works cooperatively with others in all situations, works well in a team environment, and enjoys collaboration.

Clear understanding of the English language (verbal and written).

Ability to lift up to 40 lbs and stand, up to 8 hours per shift.

Flexible in schedule and willing to meet the demands of a complex operation.