Front Office Supervisor

Front Office Supervisor

Welcome to Leisure Hotels and Resorts! Our employees build relationships based on respect, hard work, and having fun. We strive to do our best every day. Grit, grace, and growth. That's what we're all about! Get ready to become a member of the best team in the hospitality business! We are glad that you're here.

Position:
Front Office Supervisor

Division:
Flying Saddle Resort

Category:
Room Department

Description:

1. Supervises the activities of front desk staff.

2. Trains, cross-trains and retrains all front Office personnel.

3. Assists with front office schedules.

4. Supervises workloads during shifts.

5. Maintains working relationships and communicates with all departments.

6. Verifies that accurate room status information is maintained and properly communicated.

7. Resolves guest problems quickly, efficiently and courteously.

8. Maintains and updates group information. Maintains monitors and prepares group requirements. Relays information to appropriate personnel.

9. Reviews and completes credit limit report.

10. Works within the allotted labor standards for the front desk.

11. Maintains and contributes to the shift log, noting problems, special guests and work needing to be completed.

12. Enforces all cash handling, check cashing and credit policies.

13. Wears the proper uniform at all times. Requires and enforces all front office employees to wear proper uniforms and name tags at all times.

14. Assists General Manager with any and all projects or duties as assigned.

Exempt/Non-Exempt:
Non-Exempt

Full-Time/Part-Time:
Part-Time Extended

EOE Statement:
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.