Lead Front Desk Agent

Lead Front Desk Agent

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first time seeing the mountains, or you already call them home, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. Join the Grand Teton Lodge Company for a season, or stay for a career at one/many of our 40+ resorts.

From day one, you'll receive some of the highest compensation rates in the industry, free access to Grand Teton and Yellowstone National Parks, Employee housing, free activities, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success.

Other Employee Benefits Paid SICK time Paid PTO after 500 hrs. 401(k) Retirement Plan Employee Assistance Program Excellent training and professional development Referral Program

Each Front Desk Supervisor will be responsible for monitoring the activities and performance of all these positions during his or her shift and both will work together to insure that high standards and efficiency are maintained. Directly supervises front desk, and has overall responsibility for the smooth operations of the front desk.

Starting Wage: $19.25/hr

Employment Type:

Summer Seasonal 2026 Shift Type:
Full Time hours available Minimum Age:
At least 18 years of age Housing Availability:
Yes

Function as the team lead for the Front Desk staff and insure they are providing the required guest service according to brand standards and National Park Service standards. Assists other departments when necessary and keeps management informed of hotel activities and problems. Assists the management with requested administrative duties. Check guests into cabins in a courteous, efficient manner while using the Property Management System.

Check guests out by accurately posting any necessary charges and payments in the Property Management System. Book activities and dining reservations for non-resident guests. Coordinates special requests; notifies Housekeeping and/or Maintenance Department of any items or complaints. Coordinates with Housekeeping to insure rooms are ready for guests by check-in; notifies housekeeping of room status changes. Provide guests with an orientation to the resort accurately answering their questions.

Assists guest with making arrangements for dining and activities in Grand Teton National Park and the surrounding Jackson Hole area. Attentively and politely respond to all guest concerns or complaints and follow up to insure the guest has received a satisfactory resolution. Oversees billing issues and guest recovery refunds when necessary. Answers all phone calls to front desk and transfers calls or takes messages.

Make walk-in reservations as necessary. Maintain cleanliness of the front desk area, back closet and lobby, including dusting, sweeping and refilling complimentary water station. Balance cash drawer and turns in balanced cashier audit at end of shift. Other duties as assigned

1 year previous hotel experience Supervisory experience preferred Valid US Driver's License

Experience with Word, Excel, Windows

Experience with Property Management Systems Fluent in speaking, reading and writing English Ability to perform under pressure Strong communication skills Excellent people skills Preferred

Skills:

Cash Handling

FREE Dormitory Housing (including linens and all utilities) or Full Hook-Up RV Sites FREE Wi-Fi FREE National Park Pass to Grand Teton National Park and Yellowstone National Park FREE Participation in guest activities:
Horseback rides, kayak and boat rentals, lake cruises & scenic raft tours, 200 miles of hiking trails and THE greatest perk ever – living in one of the most picturesque national parks! FREE Recreation Program and complimentary use of Rec Halls, Employee Gyms (Climbing Wall at JLL) and watersports equipment. 40% retail discounts plus online Pro Deals 20% grocery and restaurant discounts $112/week Meal Plan covers 3 meals/day in the employee cafeteria (mandatory for dorm residents, optional for RVers, FREE for Salary roles) Before you apply, visit  for detailed information about housing and other information you will find helpful.

We are committed to environmental stewardship and sustainability through zero waste, energy and water conservation, green dining and retail, volunteerism, and education. Grand Teton Lodge Company offers an amazing place to live and work, as well as FREE dormitory housing. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color,…