Director, Hotel Management, Hospitality ​/ Hotel ​/ Catering

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Full Time Jackson Hole, WY, US

30+ days ago Requisition

Salary Range: $90,000.00 To $ Annually

House Director

The Alpine House

Job Location

Based out of the Alpine House, Jackson, WY

Position Summary

The House Director is the on-property leader and brand steward for the relaunched Alpine House in Jackson, Wyoming. This role exists for one primary reason: to ensure that every guest leaves Alpine House feeling personally known, cared for, and eager to return. This role is the leader of a highly curated, intimate property designed to feel like a modern ‘home’ environment—where guests are encouraged (but not pushed) to mingle and connect through signature daily activation points (e.g., elevated breakfast, wellness moments, salon-style gatherings, and an afternoon “wine-down” social hour).

The House Director has full authority to make real-time guest experience decisions—financial, operational, and service recovery—without delay . The House Director is accountable for guest experience excellence, financial performance (P&L ownership), team leadership, and local marketing/promotions
. This leader must be equal parts operator and host: highly visible, socially confident, detail-obsessed, commercially minded, and capable of building a culture of warm, anticipatory service.

Reporting Relationship

• Reports to:
  
  Ownership / Regional Operations Leadership (Arbus Hospitality)
• Direct Reports: ‘House Hosts’ – combination of Front Office Leads / Breakfast Attendants / Guest Experience/Concierge.
• Leads and coordinates a small, senior on-property leadership group spanning housekeeping, culinary/breakfast, facilities, and guest experience.

Core Objectives

• Deliver a standout guest experience consistent with an upper-scale luxury independent positioning.
• Build a team culture defined by hospitality, polish, warmth, and accountability.
• Own and optimize property financial performance (budgeting, forecasting, labor management, profitability).
• Ensure that programming should feel optional, intimate, and organic, never scheduled for its own sake. Silence, privacy, and restraint are considered amenities.
• Drive local demand and community relevance through marketing, partnerships, and programming.
• Create and execute signature “house” activations that increase guest satisfaction, ancillary spend and repeat visitation.

Key Responsibilities

1) Guest Experience & “House Host” Leadership

• This is a floor-led role, not just a back-office role. The House Director is expected to spend the majority of their time in guest-facing spaces.
• Serve as the visible, engaging “face of the house,” regularly present during peak touchpoints (breakfast, arrivals, afternoon wine-down, key gatherings).
• Build rapport with guests through warm, natural conversation; proactively identify preferences and personalize experiences.
• Set the service standard for the property—tone, language, presentation, and recovery—training the team in consistent guest-facing communication.
• Own guest feedback channels (in-person, online reviews, post-stay surveys) and implement continuous improvements.
• Lead service recovery with speed, empathy, and authority; turn issues into loyalty moments.

2) Operations Management (End-to-End)

• Oversee day-to-day operations across front office, housekeeping, breakfast/food service (as applicable), wellness/activities, and facilities.
• Ensure consistent execution of brand standards, SOPs, and safety protocols.
• Manage scheduling and staffing plans aligned to occupancy patterns and service expectations.
• Maintain a seamless arrival/departure experience (pre-arrival outreach, curated welcome, effortless check-in/out).
• Manage vendor relationships and service providers; ensure quality, responsiveness, and cost control.
• Maintain compliance with local/state regulations, health & safety standards, and HR policies.

3) Financial Performance & P&L Ownership

• Own the property P&L: revenue performance, cost control, labor productivity, and flow-through.
• Prepare annual budgets and rolling forecasts; analyze variances and…