Seasonal Front Desk Agent - Teton Village, WY

Brief Description

The Front Desk Agent, or House Ambassador, is responsible for hosting guests throughout their stay as if they were hosting in their own home. From a warm welcome upon arrival to an effortless departure, this role will play a critical role in executing the seamlessly hospitable guest experience.

Location:

Teton Village, WY

Seasonal Dates:
November 23, 2026 - April 11, 2027

• Assist with the guest check‑in / check‑out process, issuing room keys, and positively engaging with guests.
• Provide information, recommendations, and booking services for a variety of guest inquiries, including directions, outlet hours, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and other guest needs.
• Facilitate making reservations and room changes.
• Coordinate communication and partnership between the front desk and other departments including Housekeeping, Maintenance/Engineering, and F&B.
• Respond to guest inquiries, requests, and concerns in a timely, friendly and efficient manner.
• Inspect clean rooms in preparation for guest arrival (if applicable).
• Prepare and deliver VIP amenities.
• Perform other duties as assigned and requested in a timely and hospitable manner to meet the needs of the business.

• Enjoys working on a team, is hard‑working, experienced in multi‑tasking, and is detail oriented.
• Knowledge of the local area: things to do and places to go, and enthusiasm to acquire that knowledge.
• Is warm, hospitable, and enjoys speaking with guests.
• Genuine desire to be helpful: able to jump in and assist other departments when necessary.
• Works cooperatively with others in all situations.
• Enjoys collaboration.
• Works well in a team environment as well as alone.
• Clear understanding of the English language (verbal and written).
• Ability to lift up to 40 lbs and stand for up to 8 hours per shift.
• Experience in guest or customer service (preferred).
• Flexible in schedule and willing to meet the demands of a complex operation.