Lead Front Desk Agent

Lead Front Desk Agent

Grand Teton Lodge Company is seeking a Front Desk Supervisor to lead the front desk team during summer season 2026.

Job Summary:

Each Front Desk Supervisor will monitor the activities and performance of all front desk staff during their shift, ensuring high standards and efficient operations.

• Starting Wage: $19.25/hr
• Employment Type:
  
  Summer Seasonal 2026
• Shift Type:
  Full Time hours available
• Minimum Age: 18 years
• Housing Availability:
  Yes

• Function as the team lead for the front desk staff and ensure guest service meets brand and National Park Service standards.
• Assist other departments when necessary and keep management informed of hotel activities and problems.
• Assist the management with requested administrative duties.
• Check guests into cabins in a courteous, efficient manner using the Property Management System.
• Check guests out by accurately posting charges and payments in the Property Management System.
• Book activities and dining reservations for non-resident guests.
• Coordinate special requests; notify Housekeeping and/or Maintenance of any items or complaints.
• Coordinate with Housekeeping to ensure rooms are ready for guests by check‑in; notify housekeeping of room status changes.
• Provide guests with an orientation to the resort, accurately answering their questions.
• Assist guests with making arrangements for dining and activities in Grand Teton National Park and the surrounding Jackson Hole area.
• Attentively and politely respond to all guest concerns or complaints and follow up to ensure satisfactory resolution.
• Oversee billing issues and guest recovery refunds when necessary.
• Answer all phone calls to front desk and transfer calls or take messages.
• Make walk‑in reservations as necessary.
• Maintain cleanliness of the front desk area, back closet and lobby, including dusting, sweeping and refilling the complimentary water station.
• Balance cash drawer and complete balanced cashier audit at end of shift.
• Other duties as assigned.

• 1 year previous hotel experience.
• Supervisory experience preferred.
• Valid US Driver’s License.
• Experience with Word, Excel, Windows.
• Experience with Property Management Systems.
• Fluent in speaking, reading, and writing English.
• Ability to perform under pressure.
• Strong communication skills.
• Excellent people skills.

• Paid sick time.
• Paid PTO after 500 hours.
• 401(k) retirement plan.
• Employee assistance program.
• Excellent training and professional development.
• Referral program.

• FREE dormitory housing (including linens and all utilities) or full hook‑up RV sites.
• FREE Wi‑Fi.
• FREE National Park Pass to Grand Teton and Yellowstone.
• FREE participation in guest activities such as horseback rides, kayak and boat rentals, lake cruises, scenic raft tours, hiking trails.
• FREE recreation program and complimentary use of rec halls, employee gyms, climbing wall, and watersports equipment.
• 40% retail discounts (plus online Pro Deals).
• 20% grocery and restaurant discounts.
• $112/week meal plan covers 3 meals/day in the employee cafeteria (mandatory for dorm residents, optional for RVers, free for salaried roles).

We are committed to environmental stewardship and sustainability through zero waste, energy and water conservation, green dining and retail, volunteerism, and education.

Equal Opportunity Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.