Front Desk Representative (Full-Time, Seasonal) - Winter 26​/27

• Location 3300 Ski Hill Road,Alta, WY, 83414,United States
• Job Category Winter Seasonal
• Employee Type Seasonal FT

Contact information

Description

Be the welcoming face of our resort! As a Front Desk Agent, you will greet lodging guests, assist with check-ins and check-outs, and help ensure every guest has an exceptional experience. This role requires strong customer service skills, comfort with computers, and the ability to multitask in a fast-paced hospitality environment.

key part of every employee's job is to serve as a Targhee ambassador, engaging the guest at every opportunity.

including the following. Other duties may be assigned.

• Welcome guests and efficiently check them in and out using lodging management software.
• Create and manage walk-in reservations and assist guests with booking lodging when availability allows.
• Perform daily in-house guest audits and reporting tasks.
• Answer incoming phone calls, provide information, and direct calls appropriately as the resort operator.
• Provide exceptional customer service by assisting guests, resolving concerns, or escalating issues to a supervisor when necessary.
• Maintain knowledge of resort activities, services, and operations to effectively assist guests.
• Sell resort products and services
  , including lift tickets, resort activities, sundry items, and room upgrades when available.
• Process retail purchases and activity sales accurately using the resort’s point-of-sale systems.
• Accurately process and balance monetary transactions and explain guest folios or receipts when needed.
• Work collaboratively with other resort departments to ensure a seamless guest experience.
• Maintain a clean and organized front desk, retail area, and lobby space.
• Maintain flexibility with scheduling, including weekends, holidays, day/evening shifts, and possible overnight coverage.
• Perform other duties as assigned by supervisors.

• Protect the safety of self, workers, and Grand Targhee Resort guests.
• Report any potentially harmful equipment or situations to the immediate supervisor without delay.
• Report safety-related accidents and incidents at once to immediate supervisor.
• Follow all company and department safety policies and procedures as outlined in the Resort’s Occupational Safety & Health Compliance Manual and department-specific procedures or manuals.
• Operate equipment safely so that it will not lead to injury to yourself or others.
• Drive in accordance with the law and Grand Targhee Resort policies.

This job has no supervisory responsibilities.

This position requires flexibility, including morning and evening shifts, weekends, and holidays
. Team members must be able to work 4-5 shifts per week depending on business levels
.

Due to the nature of the recreation industry, we are in operation seven days a week. This includes weekends and holidays and there is no guarantee of hours. Flexible working hours may be required based on the business levels.

High school diploma or equivalent required. Previous guest service or hospitality experience preferred. Experience with Agilysys Versa, Inntopia, Expedia and Microsoft Office are preferred but not required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Computer
  
  Skills:
  
  Extensive computer use is required. Recent experience with computer systems is essential. Comfortable working with computers and lodging software systems.
• Customer Service: Excellent guest service and communication skills are required.
• Cash Handling: Experience processing monetary transactions accurately.
• Problem Solving: Ability to remain calm and resolve guest issues professionally.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to accurately read and make measurements.