Motel Manager

The Motel Manager is responsible for overseeing all day-to-day motel operations and serving as the primary point of contact for guests both in person and over the phone. This role ensures smooth, efficient, and guest-focused operations while supporting the broader business whenever needed. The ideal candidate is organized, dependable, and comfortable jumping into any task that keeps the Cowboy Inn running at a high standard.

• Serve as the primary reservation agent, managing all bookings accurately and maintaining an up-to-date reservation schedule.

• Answer all incoming phone calls during scheduled shifts and while on-call.

• Greet guests upon arrival, handle check-ins/check-outs, and provide exceptional customer service.

• Act as the first point of contact for all motel inquiries, issues, and guest needs.

• Oversee daily motel operations, ensuring smooth workflow across front desk, housekeeping, and maintenance.

• Ensure rooms are clean, prepared, and ready for arrivals; coordinate with housekeeping to maintain efficiency and quality standards.

• Conduct regular room checks and maintain operational checklists for housekeeping, maintenance, and front desk procedures.

• Develop, update, and enforce motel operational systems, checklists, and standards.

When motel operations are slow, assist in other areas of the Cowboy Inn, including but not limited to:

• Serving tables and providing customer service in the restaurant.

• Bussing tables and supporting the bar/restaurant team.

• Performing light maintenance or general tasks needed throughout the business.

• Supporting any department that requires additional help to maintain smooth operations.

• Maintain accurate records, logs, and operational documentation.

• Communicate effectively with housekeeping, maintenance, and ownership regarding daily needs and issues.

• Help uphold a clean, safe, and welcoming environment for guests and staff.

• Support training and onboarding of new motel staff as needed.

• Prior hospitality or customer service experience preferred; motel/hotel experience a plus.

• Strong communication skills and a friendly, professional demeanor.

• Ability to multitask, stay organized, and manage time effectively.

• Comfortable working independently and making decisions during on-call hours.

• Willingness to assist in any area of the business when needed.

• Basic computer skills and familiarity with reservation systems (training provided).

This role is hands-on, guest-facing, and essential to the Cowboy Inn’s daily operations. The Motel Manager must be adaptable, reliable, and ready to step into a variety of tasks to support the business.