Front Desk, Hospitality ​/ Hotel ​/ Catering

Looking for a rewarding role where you can combine your organizational skills with a passion for hospitality? Saratoga Hot Springs Resort, a historic family‑owned gem nestled in the charming Platte River Valley of Saratoga, WY, is seeking a Front Desk Agent to join our team. If you're ready to work in a picturesque travel destination while enjoying a supportive and balanced work environment, this could be the perfect opportunity for you!

Saratoga Hot Springs Resort is more than just a workplace—it's a community. Located in the heart of Saratoga, WY, a small and welcoming town of around 2,000 residents, our resort is a favorite destination for travelers seeking relaxation, adventure, and charm. With a rich history and a focus on quality of life for our team, we pride ourselves on creating a great place to work and live.

Our resort is surrounded by stunning natural beauty and offers easy access to recreational activities, making it a dream location for outdoor enthusiasts. Saratoga has been recognized by Outside Magazine as one of the best places to live, and we couldn't agree more!

As the first point of contact for our guests, you’ll play a key role in ensuring their stay is memorable and enjoyable. Your responsibilities will include:

• Registering and assigning rooms to guests.
• Confirming phone and online reservations.
• Responding to guest needs, requests, and complaints with professionalism and care.
• Collecting payments from departing guests and maintaining accurate records of occupied rooms and guest information.
• Communicating important guest details to designated departments.
• Building rapport with guests to ensure a welcoming and friendly experience.

This position reports directly to the Lodging Manager and General Manager.

We're seeking a candidate with the following skills and qualifications:

• Reception experience preferred
• Strong organizational skills to manage multiple tasks effectively.
• Excellent written and verbal communication skills.
• A friendly and professional demeanor to build strong guest relationships.
• Ability to handle guest concerns and requests with poise and efficiency.
• All employees must pass a background check as part of the hiring process.

While we don't offer traditional benefits, we provide competitive wages starting at $16.00 per hour, with opportunities for growth. Additionally, discounted employee housing is available, making it easier for you to live and work in this beautiful area.

At Saratoga Hot Springs Resort, we’re committed to fostering a positive work environment where our team members feel valued and supported. We believe in work‑life balance and strive to ensure our staff enjoy where they work and live.

If you’re excited about the opportunity to work in a historic resort surrounded by natural beauty and a welcoming community, we’d love to hear from you! Join our team at Saratoga Hot Springs Resort and be part of an environment where your contributions make a difference every day.

Apply today and take the first step toward a fulfilling career in hospitality!