Technical Support Engineer – Entertainment Lighting & Control Systems Job Midwest Wyoming USA,IT/Tech

Location: Midwest

Technical Support Engineer – Entertainment Lighting & Control Systems

Are you the person everyone calls when a lighting or control system goes down? Do you enjoy troubleshooting, solving technical challenges, and working with advanced entertainment technology systems? We are seeking a Technical Support Engineer to support entertainment and architectural lighting control systems across a variety of venues and installations. This is an excellent opportunity for someone who enjoys a mix of hands-on troubleshooting, technical problem-solving, customer support, and field-based system assistance.

No two days are the same in this role. One day you may be troubleshooting a control system remotely, the next you may be helping solve a complex onsite system issue or collaborating internally to improve technical solutions and documentation.

What You'll Be Doing:

Troubleshoot and resolve complex customer issues involving lighting and control systems
Support hardware and software applications related to entertainment and architectural lighting environments
Respond to technical emergencies requiring advanced troubleshooting and system analysis
Provide onsite support for unique system issues that cannot be resolved remotely
Coordinate with engineering and technical teams to resolve maintenance and product-related concerns
Create and maintain technical documentation and support resources
Assist with commissioning, service, and ongoing technical support efforts
Serve as a technical resource for customers and internal teams
Support training, process improvements, and special technical projects

What We're Looking For:

Experience with ETC lighting and control systems strongly preferred
Background in technical support, troubleshooting, commissioning, or field service
Knowledge of lighting controls, dimming, networking, DMX, or entertainment electrical systems
Understanding of technical theatre, architectural lighting controls, or entertainment technology systems
Strong troubleshooting and deductive reasoning skills
Excellent communication and customer-facing abilities
Ability to manage multiple priorities independently
Comfortable with travel and occasional weekend/evening support as needed
Experience with AutoCAD, Microsoft Office, Windows OS, or technical documentation is a plus

This is a great opportunity for a technically minded entertainment professional looking to grow within the world of lighting controls, systems support, and advanced troubleshooting.