Assistant Manager

Role Summary

Cinemark Assistant Managers assist in the overall operation of the theater. They ensure policies and procedures are being followed and operational standards are achieved. They are cross-trained in all departments to support where needed, and to provide inspirational training to all Employees. The Assistant Manager can become a Senior Assistant Manager followed by Theatre Manager or General Manager after completing the Management Accreditation Program and working for a minimum of six months.

• Follows the direction of the General Manager.
• Supports General Manager’s decisions in communication with the staff.
• Responsible for working in all departments and all theater job functions.
• Trains and coaches Team Members in their specific job functions.
• Assists in the preparation of administrative and special reports for the General Manager.
• Observes and participates in the inspection of the theater building, parking lot, landscaping, Cinemark property, roof and exterior signage, and equipment condition.
• Reports need for building, property, and equipment repairs to General Manager.
• Ensures that theater Team Members follow the dress code.
• Interacts with guests for improved service in the theater and ensures that Team Members provide superior customer service.
• Learns and follows the policies and procedures as established in Cinemark’s guidelines, and enforces these with all Team Members fairly and consistently.
• Reports all employee relations issues to the General Manager (in the absence of the GM, management should report employee relations issues to ).
• All management members must follow the Employee Relations Reporting Protocol.
• All management members are held to a high work ethic standard and code of conduct.
• Consistently identifies and sanitizes employee and guest high‑contact areas.
• Properly utilizes personal protective equipment while completing position‑specific tasks.
• Adapts to the frequency and scope of required cleaning tasks.
• Properly addresses any safety or security issues (trip hazards, lighting, suspicious persons, etc.).
• Performs other work‑related duties as assigned.

• Must be at least 18 years of age.
• High School or G.E.D. graduate preferred.
• Completion of three basic courses (Management Foundations, Annual Certifications, and MAP Core) within Cinemark’s Management Accreditation Program.
• Completes basic food handling training and obtains any local or state mandated certification, health card, or food handler’s permit where required.
• Management members who work with alcohol must complete a Safe Alcohol Service training program.
• Availability to work flexible hours, including evenings, weekends, and holidays.
• Requires regular and consistent attendance.
• Has an energetic and friendly attitude during each shift.
• Provides excellent guest service.
• Accurate cash handling and basic math skills.
• Interpersonal skills include the ability to communicate (verbal and written) with all ages, genders, and personalities.
• Must be able to effectively and regularly converse in and comprehend English.
• Ability to work in a team environment and independently.
• Ability to take and follow direction.
• Responds with a sense of urgency.
• Excellent time management, organizational skills, and attention to detail.
• Ability to train and lead others.
• Must be able to resolve conflict.

Frequent bending, kneeling, and lifting up to 50 lbs. Frequent standing, walking, and reaching around the theater. Noise level may be moderate to high t be able to work in a standing position for extended periods of time.

• Employee discount
• 401(k) matching*
• Growth opportunities
• Education assistance*
• Health benefits*
• Parental leave*
• Paid time off*
• Daily pay*
• Free movies*

Cinemark is an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All Cinemark theaters are designated smoke‑free workplaces.

Pay Range: $20.40 – $25.50 per hour.