Branch Manager

Location: Little America

Job Details

Job Location:

Little America - Little America, WY 82929

Position Type:
Full Time Education Level: 2 Year Degree Salary Range: $50,000.00 - $75,000.00 Salary Job Category:
Management Branch Manager – Rocky Mountain Truck Centers

Location:

Multiple locations (Truck Center, Roadside, and Towing & Recovery branches) Position Type:
Full-time, Exempt (FLSA – Executive/Management)

Reports To:

Director of Operations About Rocky Mountain Truck Centers Rocky Mountain Truck Centers (RMTC) operates Truck Centers (TC), Roadside (RS), and Towing & Recovery (TR) profit centers dedicated to keeping heavy‑duty trucks safely and reliably on the road. We combine 24/7/365 roadside support with shop repair, towing, and maintenance services built around safety, accountability, and a high‑urgency customer experience. Role Summary The Branch Manager is responsible for the overall performance, compliance, and profitability of an assigned RMTC location.

This role leads daily operations across TC, RS, and TR, ensures adherence to RMTC standards, DOT/FMCSA and applicable state/federal regulations, and drives a culture of safety, training, and customer satisfaction. Branch Managers are accountable for meeting branch‑level SLA targets and KPIs and serve as the final gatekeeper for service quality, risk controls, and customer trust. What You’ll Do Operational Leadership Lead day‑to‑day operations across Truck Center, Roadside, and Towing & Recovery profit centers.

Ensure ESR workflows and on‑call technician scheduling are executed to standard. Maintain compliance with RMTC policies, DOT/FMCSA regulations, and applicable state and federal labor laws. Oversee service counter, phone administration, and dispatch visibility for all ESRs. Achieve budgeted sales goals and SLA metrics, including Dispatch Connected %, ETA variance, estimate turnaround time, and related KPIs. Review Helix and other operational signals regularly and execute corrective actions (without suppressing or altering signals).

People Leadership & Team Development Lead and develop Service Advisors, Project Managers, Technicians, and Wrecker Operators. Conduct role‑specific and periodic performance reviews aligned to branch SLA expectations. Monitor time & attendance compliance and address violations through coaching and corrective action. Administer Core Curriculum, Bullpen Curriculum, and RM University training at the branch level; ensure completion is documented and auditable. Run weekly KPI reviews with the Director of Operations and drive 100% OKR engagement across the branch.

Financial & Operational Performance Drive branch profitability through productivity, efficiency, and risk‑gate enforcement. Review and approve estimates for labor, parts, and margins; serve as Work Order Value Guarantor. Enforce deposit/PO collection prior to dispatch or tear‑down. Manage inventory, tires, cores/returns, and vendor invoices to target metrics (e.g., Parts GP, Labor GP, Cores & Returns %, Supplier Invoice Accuracy). Complete month‑end variance packets and other financial reporting requirements.

Customer & Partner Relations Uphold the Rocky Mountain Promise: professional communication, transparency, and urgency. Resolve escalated customer concerns in partnership with leadership as needed. Maintain strong relationships with key partners and national accounts (e.g., Fleet Net, Goodyear, Bridgestone, Michelin). Drive online reputation and feedback metrics (Podium, GMB rating and review response). Safety & Compliance Enforce RMTC safety standards (PPE, certifications, DOT compliance, wheel torque standards).

Conduct regular shop and roadside safety audits and document incidents within required time frames. Ensure pre‑trip compliance, fuel receipt uploads, and all required SOPs are followed and documented. Lead monthly safety meetings with agendas and rosters on file. Key Qualifications 5+ years’ experience in heavy‑duty truck service, roadside, or towing operations. 3+ years of leadership or supervisory experience in a multi‑shift, service‑driven environment.

Demonstrated financial and operational acumen, including P&L and KPI ownership. Familiarity with…