Volunteer Services Assistant - Volunteer Service

Volunteer Services Assistant - Volunteer Service

Under limited direction, the Volunteer Services Assistant will assist with the day-to-day operations of the Volunteer Services department.

Associate degree in business, communications or related field or an equivalent level education and experience. OR a High School Diploma/GED and a minimum of 2-3 years of related experience

None

Office experience with a focus in project coordination, data collection and/or event facilitation preferred.

Strong project management skills with attention to detail and accuracy are essential. Demonstrated written, verbal and interpersonal communication skills. Takes initiative to complete work under limited supervision in a small office environment. Works effectively and efficiently under tight deadlines, high volumes while managing multiple projects. Demonstrated ability to work effectively as a team member. Ability to read, analyze and interpret the most complex documents.

Ability to respond effectively to the sensitive inquiries or complaints. Comfortable and competent in making presentations to groups. Handles information of highly sensitive and confidential nature.

Collaborates with Marketing, providing key event details, pictures and other visuals for social media as needed. Address community inquiries and questions via Email and Phone. Maintain the volunteer personnel files (hard copies and computer programs). Develop and maintain Volunteer Services database to track demographics, service hours, immunizations, mandatories, etc… Assist with intake of new volunteers and students. Perform a variety of clerical tasks involving reports, forms, documents, newsletters and correspondence.

Help coordinate special projects. Assist with the placement of job shadows. Assist with Gift Shop and Guest Services on an as needed basis to ensure smooth operations. Attend department meetings with the Gift Shop and Guest Services' teams. Performs other duties as assigned. These may include but are not limited to:
Maintaining a current knowledge base of department processes, protocols and procedures, pursuing self-directed learning and continuing education opportunities, and participating on committees, task forces, and work groups as determined by management.