Front Desk Agent

Hyatt Place offers an innovative and dynamic hotel experience tailored for modern travelers. Designed for both work and play, our hotels provide 24/7 access to essential services, including a Bistro Cafe with a coffee and wine bar, a guest kitchen with fresh snacks and entrées, and daily complimentary breakfast. Guests enjoy spacious guestrooms, premium amenities such as the Hyatt Grand Bed™, complimentary Wi-Fi, and meeting spaces ideal for small corporate events.

With locations in urban, suburban, and airport areas, Hyatt Place ensures consistent comfort and convenience, wherever your journey takes you.

This is a full-time, on-site Front Desk Agent role located in Wyoming, MI. The Front Desk Agent serves as the first point of contact for all guests, delivering exceptional customer service and ensuring a seamless check-in/check-out process. Responsibilities include handling reservations, managing guest inquiries, assisting with phone calls, and providing information about hotel amenities and services to create a welcoming environment.

• Strong customer service skills to ensure guest satisfaction and resolve inquiries.
• Proficiency in receptionist duties, including efficiently managing the front desk operations.
• Excellent phone etiquette and the ability to handle reservations accurately.
• Effective communication skills for interacting with guests and team members.
• Ability to work in a team-oriented environment while maintaining professionalism and attention to detail.
• Prior experience in the hospitality or customer service industry is preferred but not required.
• High school diploma or equivalent is required; additional education or certifications are a plus.
• Flexibility to work flexible schedules, including weekends and holidays.