Service Coordinator

CTi has been a leading AV provider for over 38 years. Since we began in 1988, our mission has been simple: to provide a fantastic customer experience.

At CTi, our biggest asset is our people, and we know that sometimes the most awesome employees don’t fit the typical mold. If you are hardworking, friendly, and know the importance of fantastic customer service, you could be a good fit  have developed a collaborative and lively working environment, where the best and the brightest AV experts show up to work each day ready to have fun and employ their passion for and knowledge of technology into everything they do.

This creative atmosphere helps us apply and share our skills with our clients, who seek quality, high-end AV and Conference Solutions.

So, where do you fit in?

We are looking for a Service Coordinator to join our operations team in our Grand Rapids Branch, located in Wyoming, MI, whose attitude, skills, and work ethic will embody our mission “to provide a fantastic customer experience”. Our service coordinators are sharp, organized, and friendly administrative professionals who work with our sales, technical, and accounting staff to help CTi meet our goal of providing a fantastic customer experience.

We are looking for somebody dependable, personable, and enthusiastic who embraces any challenges that come his or her way. If this sounds like you, we will provide the necessary training, support, and work environment to help you succeed. We take pride in our employees, who are known in the industry as customer-focused problem-solvers who can get the job done.

These responsibilities will give you an idea, but not a full picture of what you will do as a Service Coordinator as we work to embrace and capitalize on our employees’ strengths:

Answer incoming calls from customers regarding service needs.

Schedule service calls nationwide.

Work with the operations team to schedule available techs for calls.

Follow up with service calls to ensure customer satisfaction.

Ensure that all service tickets are updated in our system.

Initialize RMAs and work with our shipping and receiving departments to follow up.

Other duties as assigned.

We value our culture above all, and applicants who merely want to punch in their timecards every day are not what we are looking for. If you have the following traits, you might be what CTi is looking for:

You are willing to fearlessly embrace company culture.

You can work independently with minimal guidance (but aren’t afraid to ask the right questions when you need help!).You have strong verbal and written communication skills, and can be the face of our company to our clients.

Experience:

Minimum high school degree required1-2 years of scheduling experience, preferably in a construction/service environment

Prefer at least 1-2 years in a corporate or hospitality environment

Customer service experience

What’s in it for you?

At CTi, we know our company’s success is directly correlated to the success of our employees. So it’s fitting that we thrive on and encourage employee growth, both professionally and personally. Our competitive compensation package includes:

Base salary $40,000 to $50,000 (DOE).Employer-matched medical, prescription, and dental insurance. CTi also offers a Vision Insurance discount (available after 60 days of employment).Employer matched 401K up to 3% (after 6 months of employment.

Bonus eligibility that is based on a results-oriented incentive plan (after 3 months of employment).A graduated PTO program, all major holidays off, as well as three “floating” holidays, available upon the first day of employment.

Special gifts for significant life events, such as marriage, the birth of a child, and buying a house.

Cell phone reimbursement plan.

Long and Short Term Disability 100% paid by CTi.Life Insurance 100% paid by CTi.CTi is an equal opportunity employer. We do not and shall not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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