Customer Service Representative

Job Details:

Job Location:

Wyoming, MI 49509;
Salary Range: $14.50 hourly;
Job Shift: PT: 6a-2p.

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!

• Great growth opportunities – we are a dynamic and growing company
• Set Schedule
• Medical, Dental and Vision insurance benefits (available to eligible employees)
• Employee Referral Bonus Program
• This position has a $1/hour premium added to any hours worked 10:00 PM-6:00 AM.
• FREE Black Card Membership
• 401(k) with generous employer match
• Profit sharing program!
• A sparkling clean work environment (where we all pitch in to keep the club pristine!)
• Contribute to changing people's lives every day by helping us create a healthier Planet
• Work hard play hard with an amazing group of talented, dynamic team members
• Employee Assistance Program (EAP)

• Greet members and guests, providing exceptional customer service and making members feel comfortable and welcomed
• Answer phones in a friendly manner and assist callers with a variety of questions
• Check in members, provide tours of the club, sign up new members, log amenities and communicate updates and billing issues
• Respond to member questions and concerns in a timely and professional manner
• Clean the entire facility regularly, including bathrooms, equipment, front desk area and amenities

• Must be 18 years of age or older
• Punctuality and reliability is a must
• Customer service experience preferred
• Standing and walking continuously during your shift
• Talking to members and potential members in person and on the phone continuously during your shift
• Must be able to lift 45 pounds

• Embodies EPIC core values:
  Executional Excellence, People First, Integrity and Customer Mania
• Part of a company that cares about improving the health and well-being of our communities
• Part of a supportive, engaging, inclusive workforce that values diversity and creates an environment where everyone can feel they belong
• Encourage professional growth and development
• Create a positive impact in local communities through philanthropic initiatives
• Be part of a brand of which you can be proud

Equal Opportunity Employer