Desk Side Administrator

Job Summary:

As a Desk side Administrator, you will be responsible for providing efficient and effective technical support to end users. You will diagnose and resolve hardware and software issues, maintain IT equipment, and ensure optimal performance of desktop and laptop systems. You will also collaborate with other IT team members to address complex issues and contribute to the overall IT strategy. This role is crucial in maintaining high levels of user satisfaction and supporting operational efficiency.

Job Responsibilities:

* Troubleshooting:
Respond to user inquiries regarding hardware, software, and network issues. Provide support by troubleshooting and coming up with solutions.

* Device Management:
Install, configure, and maintain desktops, laptops, printers, and other peripherals to ensure optimal performance.

* System Monitoring:
Regularly monitor system performance and health, ensuring that IT infrastructure is up-to-date and functioning optimally.

* User Support:
Provide training and guidance to employees on using IT systems, tools, and software effectively.

* Ticket Inquiries:
Track and assist with inquiries through ticketing system, ensuring timely follow-up and resolution.

* Collaboration:

Work closely with other IT team members to escalate complex issues and support various IT initiatives.

* Technology Rollout:
Assist in the rollout of new technologies or systems, such as system upgrades, new software deployment, or infrastructure enhancements.

* Network Resolution:
Assist with basic network troubleshooting, including connectivity issues and peripheral integration with the network.

* Vendor Liaison:
Coordinate with vendors or external IT service providers for hardware or software procurement and support when necessary.

* Equipment Management:
Maintain IT inventory, including hardware and software licenses, and help coordinate repairs or replacements as required. Make purchase orders for IT equipment as requested or needed for replenishment purposes.

* User Account Management:
Assist with user account creation and deactivation during the onboarding and offboarding procedure for employees regarding IT equipment and systems.

* Active Directory Management:
Assist with password resets, and access management, ensuring employees have appropriate access to systems and resources.

* Documentation:
Create and update documentation for processes, procedures, and FAQs to facilitate self-service and knowledge sharing.

Job Responsibilities:

* Safety-First: A safety-first mindset is a proactive approach to safety, where all employees keep an eye out for safety issues and avoid potentially dangerous situations which could likely cause danger, risk, or injury. This also means that everyone has responsibility for safety regardless of role, level, title, or job.

* Continuous Improvement:
Always looking for ways we can improve and standardize our work even when everything is going well. By doing so, it will drive consistent progress toward improved business performance and will tap into people's desire to be the best at what they do.

* Compliant:
Employee compliance is achieved when workers are familiar with all the laws that govern their industry or job and know how to conduct business in an ethical manner. It often requires procedural training and encouragement to learn from mistakes.

* Driving Results:
Identify specific purpose, goal, or destination and prioritize making progress toward it. Focus discussions on what you want to achieve and why - and then let them do it. Everyone knows their role and is accountable for driving their work to achieve a common goal.

* ONE Team:
One team means being part of a group that shares strong relationships, trust, respect, and a common vision for what "good" looks like. One team means supporting and relying on one another to achieve and drive business priorities and meet customer commitments.

Job Qualifications:

* Education:

Bachelor's Degree or Diploma in Information Technology or Computer Science is preferred.

* Minimum 1-3 years prior experience in an IT support role or equivalent. Prior experience in the automotive or manufacturing industry is beneficial.

* Relevant certifications such as CompTIA A+, Microsoft Certified:
Modern Desktop Administrator Associate, or ITIL is beneficial.

* Strong knowledge of IT ticketing systems, desktop and laptop hardware, printers, and peripherals.

* Familiarity with operation systems such as Windows/Linux and common software applications such as Office Suite/ERP Systems.

* Understanding of basic networking concepts, including TCP/IP, LAN/WAN configurations, and wireless networks.

* Knowledge of security protocols and compliance standards, especially for protecting sensitive data in manufacturing environments.

* Knowledge of remote desktop management and support tools, such as Team Viewer, Remote Desktop Protocol (RDP), or Service Now.

* Ability to proactively identify, diagnose, and resolve technical issues quickly and effectively.

* Strong verbal and written…