Customer Supply Chain Specialist

Position Summary

The Customer Supply Chain Specialist is responsible for overseeing and optimizing the end‑to‑end supply chain operations for Managed Accounts and Segments across North America. Proactively creating efficiencies and implementing processes for continuous improvement is essential for optimizing product flow from supplier to customer. The Specialist is a critical liaison between GFS Supply Chain and its diverse partners, fostering strong internal and external customer relationships built on trust and expertise.

By collaborating with assigned partners, the Specialist ensures demand and inventory requirements are met for both ongoing and new business, maximizing service levels and driving customer satisfaction.

• Develop and nurture positive relationships with both internal and external customers, acting as a trusted advisor and primary point of contact.
• Foster the internal/external customer relationship by educating and influencing customers on the importance of supply chain planning.
• Keep customers informed of inventory status, potential delays, and other relevant information, ensuring transparency and responsiveness.
• Manage supply chain processes of assigned partners that may span across multiple distribution centers.
• Proactively identify and mitigate potential supply chain disruptions, developing and implementing contingency plans to ensure business continuity.
• Develop and implement inventory management strategies to minimize costs while ensuring product availability and meeting customer service level agreements.
• Work closely with cross‑functional teams to ensure seamless execution of supply chain strategies.
• Coordinate market intelligence for stakeholders to drive continuous improvement with customer in‑stock performance, days on hand, and product loss.
• Analyze processes and performance metrics to identify opportunities for continuous improvement and optimization within the supply chain.
• Attend customer business reviews to drive accountability for supply chain performance.
• Continuously research and adopt new technologies, methodologies, and best practices to maintain a competitive edge in supply chain management.
• Perform other duties as assigned.

Monday through Friday, 8:00am - 5:00pm. Hybrid

Work Schedule:

4 days in office, 1 day from home.

• Preferred:
  Bachelor Degree in Supply Chain Management.
• Preferred:
  Two or more years experience within the food industry, supply chain, or an equivalent.
• A proven capability to perform the essential functions of the job, including an equivalent, relevant combination of education, training and experience considered in lieu of the specified requirements.
• Proven ability to interact directly with customers at a high level and lead conversations.
• Self‑directed with the ability to deal with distraction, decision‑making, repetition, prioritization, fluctuations in workload, and ambiguity.
• Knowledge of basic math (addition, subtraction, multiplication, division, and percentages).
• Excellent written, verbal, organizational, and communication skills.
• Ability to multitask, prioritize, and execute efficient work processes.
• Knowledge of principles and methods for demand, replenishment, supplier relations, and moving goods by air, rail, sea, or road, including relative costs and benefits.
• Knowledge of principles and processes for providing customer service, including needs assessment, meeting quality standards, and evaluating customer satisfaction.
• Ability to problem‑solve and develop solutions to complex problems by comparing, classifying, innovating, analyzing, and coordinating.

Equal Employment Opportunity is a matter of policy at Gordon Food Service, Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to  and use the words "Accommodation Request" in your subject line. All Gordon Food Service locations are tobacco‑free. Gordon Food Service is a drug‑free workplace and conducts pre‑employment drug tests.