RBA IT Operations Supervisor

Job Details

Location:

Rosenbauer Motors - Wyoming, MN 55092

Position Type:
Full Time

Education Level: High School

Salary Range: $75,000.00 - $85,000.00 per year

Job Shift: Day

Job Category:
Information Technology

At Rosenbauer we pride ourselves on providing top-of-the-line fire apparatus, created with state-of-the-art technology for more than 150 years. As the world’s largest manufacturer of fire equipment, we make sure our vehicles, production teams, and service personnel are ready to do what is necessary to keep communities safe.

The IT Operations Supervisor oversees the Operations and Help Desk areas of IT by providing daily supervision and guidance to IT Technicians. This position will also be responsible for monitoring KPIs, setting SLAs, and acting as the point-person for end users.

• Monitor and measure KPIs; set, review, and revise SLAs.
• Work with vendors to ensure all KPIs, SLAs, and IT objectives are met.
• Set daily, weekly, and monthly goals for all IT Technicians.
• Provide daily supervision, direction, and prioritization to IT Operations and Help Desk staff.
• Coordinate with the Director of IT to establish strategies and roadmaps for IT service delivery.
• Provide timely and effective IT support and services; serve as the point-person for end users.
• Perform other duties and responsibilities as required by the supervisor to meet the needs of the department.

• High school diploma required.
• Associate Degree in Computer Support required.
• Bachelor’s degree in computer support or related field preferred.
• 2 years of help desk experience required.
• Strong written and verbal communication skills.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical reports/procedures, and government regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to calculate amounts of discounts, interest, commissions, proportions, and percentages.
• Efficiency working in Sage, Paycom, Windows, Microsoft Office Suite (Word, Excel, Outlook).
• Ability to enter data efficiently and accurately over long periods of time.
• Ability to manage multiple diverse projects.
• Adherence to safety policies to promote a safe working environment.
• Ability to work well with minimal supervision and in a team environment.
• Highly analytical and motivated individual, with acute attention to detail.
• Ability to handle sensitive or confidential information with discretion.

EOE, including disability/veterans.