Director of US Residences - UHNW Family

Work directly with the principals, their families, and guests, and serves as their key-point-of-contact in anticipation and execution of their personal service needs and real-time requests. The DOR ensures that the homes are meticulously maintained, all is in proper working order, and logistical operations are running smoothly. House management responsibilities include a daily survey of the home and interiors of all dwellings and maintenance of established interior cleaning schedules, updating Principals & Guest Preference Logs, Household Manuals, and Inventories, ensuring the household and property staff are well-coached in those protocols.

This role is a collaborative and hands-on position and will work closely with the principals’ assistants, estate concierge, kitchen personnel, nannies, drivers, housekeeping services, tech services, and security teams to coordinate and execute all home, travel, and office logistics. The ideal candidate has high attention to detail, is structured and organized, and will have experience providing hands-on personal service in a fully staffed, significantly sized home with others to anticipate and be responsive to the family’s needs.

This position will report directly to the principals

Service Responsibilities - Anticipate and execute all the principals’ real-time requests, including:

• Personal and Concierge Services – Provide top-tier service to families and guests and support their activities. Oversee guest arrivals/departures, including special requests, food, laundry, sightseeing, bookings, Greeting of principals, guests and visitors, answering telephone, and taking messages, general mail and correspondence, liaise with hospitality concierge for mail and shipping.
• Food and Beverage - Formal and semi-formal table setting/daily meal /tabletop set-up, meal service (formal & informal), and bartending services for family and guests. Constant collaboration with Chefs/Assistants to meet the family’s changing daily calendar.
• Wardrobe & Personal Items - Create and maintain accurate inventories, ensure proper closet organization, and provide skillful packing and unpacking services. Efficiently coordinate the dispatch and receipt of the principals’ clothing and personal items before arriving at their travel destination and/or to other residences.
• Gifting - oversee all gifting, wrapping and stock items when necessary and ensure gifts are distributed also to other residences.
• Travel Logistics - Assist in implementing logistics for travel, including packing luggage tracking, meal service, and special requests.
• Seasonal Moves – Coordinate moves to other properties and ensure easy transitions between residences for both family and guests.
• Technical Support - Oversee home meeting set-up, track subscriptions online accounts, collaborate with assistants and tech team members to troubleshoot, and ensure all house functions are in working order including appliances, AV/IT equipment, and systems.
• Event Logistics - Assistant in organizing and executing dinner parties and larger events.
• Oversee food and beverage, table setting/service, décor, flowers, rentals. Coordinate additional staff and vendors as required. Supervise set-up and ensure the event's timelines are supported, including temperature, lighting, music, talent/guest speakers, etc.

• Daily Survey – Conduct a daily walkthrough of the home and the interiors of all dwellings to ensure that each residence has a consistent feel and that the team is aware of the Principals’ preferences and daily schedules. Ensure that homes are meticulously prepared, in working order, and ready in advance of the principals’ arrival.
• Housekeeping & Laundry - Collaborate with Estate Manager and Housekeeping to develop and maintain an interior cleaning schedule for regular and deep cleaning for all properties. Assist the housekeepers with specialty cleaning, general tidying, laundry requirements or household projects as required.
• Documenting Standards - Create and maintain a Preference Log for Principals and Guests and, in conjunction with the household…