Accounting Clerk, Customer Service - Yellowstone National Park

Overview

Live. Work. Explore. as a part of our Accounting team in Yellowstone National Park!

Are you enthusiastic about hospitality, people, and beautiful places? By working at Yellowstone National Park, you will get all three! As the Accounting Clerk
- Customer Service, you will play a vital role in supporting the day-to-day administrative functions that keep the park running smoothly.

These Accounting Clerk positions support the accounting functions for the operation in Yellowstone National Park as a whole. Please see below for more detail regarding each position.

• Position Type:
  Seasonal
• Season Dates:
  Mid April to Mid Nov
• Pay: $18.00 hourly
• Schedule:
  
  Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)

We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park.

• Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided at low cost
• All meals provided at low cost including breakfast, lunch, and dinner
• No Wyoming state taxes deducted from your paycheck
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

• Employee Assistance Program
• Wellness Program
• Learning and Development Program

• Free Yellowstone & Grand Teton National Park pass
• Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)
• Access to discounted services at Yellowstone Medical Clinics operated by STGi.
• Employee discounts at local gateway communities
• Retail, Lodging, and Travel Discounts
• $350 Referral Bonus Program
• The adventure of a lifetime!

• Respond promptly and accurately to daily correspondence and customer inquiries, ensuring a high level of guest service and satisfaction
• Handle telephone inquiries and resolve guest issues efficiently, including investigating credit card charge‑backs and retrieval requests as needed
• Work closely with Reservations, Lodging, and other departments to facilitate seamless operations and maintain effective communication
• Maintain meticulous records, including organizing customer credit card receipts, while adhering to safety, environmental, and ergonomic policies
• Attend required training courses, maintain a professional demeanor, and handle sensitive information confidentially while being flexible in scheduling

• Accuracy, speed, and attention to detail
• Strong communication and people skills
• Strong analytical skills
• Motivational, organizational, and time management skills
• Knowledge of general office procedures
• Experience with Microsoft Excel and Word

Physical Requirements include:

• Sitting at a desk for extended periods of time
• Walking, standing, and bending are required when documentation is to be put into or retrieved from filing cabinets
• Lifting and transporting up to 25 pounds is required for record storage

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.