Front End - Front End Assistant Manager

Broulim's, 118400 US Hwy 26/28, Alpine, Wyoming, United States of America

Primary Supervisor:
Front End Manager

Status:
Non‑Exempt

We are a valued essential service, providing a secure and welcoming environment for all our customers. The Front End Assistant Manager will lead the front‑end team, ensuring efficient, accurate, and friendly service at all times.

• Supervise front‑end staff, including cashiers, baggers, and customer service associates, providing guidance, training, and support.
• Manage customer transactions: process payments, handle returns, and resolve any issues or concerns.
• Ensure accuracy in cash handling procedures, balance drawers, and conduct audits when required.
• Monitor checkout lines and adjust staffing levels to maintain prompt service.
• Oversee cleanliness and organization of the front‑end area, including counters, conveyor belts, and bagging stations.
• Implement and enforce company policies for customer service, cash handling, and safety.
• Collaborate with other department managers and store leadership to address service issues and improve operations.
• Assist with scheduling front‑end staff to provide adequate coverage during peak hours and busy periods.

• Front‑end operations, cash handling procedures, POS systems, and customer service principles.
• Company policies and procedures related to customer service and safety.
• Safety protocols and procedures for handling cash and ensuring a secure checkout environment.

• Leadership: strong team‑management skills, with the ability to motivate and inspire staff.
• Communication: excellent verbal and written communication skills for interacting with customers and staff.
• Problem‑solving: ability to address customer issues and resolve conflicts effectively.
• Organization: skill in managing tasks and priorities to ensure efficient operations.

• Adaptability: flexibility to adjust to changing priorities and handle various tasks.
• Customer‑Focused: commitment to providing exceptional service and satisfaction to customers.
• Attention to Detail: ability to ensure accuracy in cash handling and transaction processing.
• Multitasking: skill in managing multiple tasks simultaneously in a fast‑paced environment.

• High school diploma or equivalent.
• Previous experience in a supervisory or leadership role, preferably in a retail or customer service environment.
• Knowledge of front‑end operations, cash handling procedures, and POS systems.
• Availability to work evenings, weekends, and holidays as needed.
• Strong leadership skills and the ability to effectively manage a team.